Canyon Rim at Eagle Crest

The condo we rented was better than we could have hoped with upscale furnishings, a well stocked kitchen, comfortable beds, an incredible view, etc. If there was any negative, it was just the carpet was in desperate need of a cleaning with several stains. We made our reservation through Booking.com, which was quick & easy. The emailed instructions prior to check-in were helpful and detailed. When we arrived we were quickly greeted and received our keys in a timely manner. The only comment I would have is that the young girl that checked us in had the strangest approach to delivering information, where it seemed as though she was about to deliver bad news... and then shared something very basic. For instance, "I was just alerted that unfortunately we will need a credit card to verify your purchase." We were like, ok no big deal. And then after we had paid, "I would like to point out that there is going to be an additional daily resort fee that is on top of your reservation, but that is included in the total that you have already paid." We were like, why even bring it up if we've already paid. On a side note, Booking.com made it very clear that cost was included and we were fine with it.

Unfortunately, our check out experience was awful. The instructions clearly indicated 11:00 AM as the check out time. Just after 10:00 AM my husband was in the shower and he heard the front door open! The chain was in place so they weren't able to open the door fully, but were clearly trying to do so and making quite a bit of noise. He ran downstairs in a towel and the female was very insistent with some attitude, but the male with her acknowledged that we had another hour and said to take our time. However, at 10:45 AM the phone rang and it was the front desk encouraging us to leave. Again, my husband explained that check out wasn't until 11:00 AM, but she kept pushing and said, "if you could just get out as soon as possible we would appreciate it." Unfortunately they also left the housekeeping cart right in front of the door, which made it difficult to get our bags around as we left. Talk about backwards priorities of creating a nice experience for your guest. This was VERY unprofessional and poorly handled. If you want us out sooner, fine, but don't advertise an 11:00 AM check out time. Lastly, we received a text message a full day after we left asking "how is your stay going so far?" from Kylah. Clearly, there is some disorganization at the front desk. We would probably stay here again, due to the lovely accommodations, and hopefully by then there will be better trained staff in place. Another service experience like this and I wouldn't care if it is Buckingham Palace, I would not come again.

Could have been more towels for use. Also, not enough linens for extra pillows.

Great accommodations, beautiful view and nice trail along the river!

Everything was great but the bed was lumpy and hard.

Key cards failed had to get them re-coded several times.

Beautiful spacious condo. Fabulous gym, and pool nearby.

Very difficult to get directions to get to the property itself. There were three sports centers and we were directed to go to “SportsCenter after we called. Otherwise it’s impossible to find from booking directions. Not happy that the TV didn’t work. We had maintenance, and they couldn’t fix it. Also not even salt and pepper in the room.

We had an end unit and right on the golf course. Perfect !!