Lucky Gem Penthouse Suites at Signature

It was very close to the strip

I have no complaints at all

We love the spa tub. We didn’t even have to leave our room at all after a long day on the strip.

Nothing. Everything was perfect.

Not sure how they can call this Lucky Gem “Penthouse” Suite. It’s on the 5th floor. Technically the Penthouse Suites are floors 29-36. For a party of 5 for a 5 night stay we received 1 oz shampoo, 1 oz conditioner and 1 oz body wash. When making simple / reasonable requests such as additional shampoo, conditioner, and a change of towels after the 3rd night. We were threatened with additional charges. Only 4 sets of towels were delivered and after being promised that housekeeping would bring a 5th, they never did. The front desk can’t help, requests are communicated through Expedia. Mantenance did respond to a clogged toilet very quickly though. The location and amenities were great.

One downside on the signature is if your book through a third-party, you cannot get room service towels, toilet paper, anything to your room! We were there for 4 days could not get new towels any more blankets, toilet paper, anything extra they said we had a contact the third-party whoever that was the number on the email did not work either!

This property was nothing short of wonderful. My family and I were able to relax while enjoying the Vegas strip. The hotel had a delicious spot called the Delight and it was just that. Food was so good. My room was clean and the bed was comfy. I loved the spa tub/ shower combo. For those who travel with someone who stinks up the bathroom, there’s a private toilet for them to do they business. Our floor was quiet and the elevator was always fast and available. The hotel has an area these’ll store your luggage should you arrive early. The MGM grand is connected this hotel so no need to walk outside. O just had an overall good time.

Great room and location! The property was awesome. Everything you need is here!

The checkin process was awful. The front desk told us they did not have our reservation. The manager of the complex had to track down the management company for the room via mail and phone to create the reservation in our name.

There was one customer service agent at the property that was not nice He did not treat me correctly Everyone else was very kind

The penthouse it self was amazing and love that it has a connection to mgm grand

Everything was amazing and love that the people who mange it where there to answer all my questions and help with everything