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8.6 / 10 Guest Rating

Sofía by Bunik

Calle 24 Nte, Gonzalo Guerrero, Playa del Carmen, QROO, 77720, Playa del Carmen, MX

Sofía by Bunik - main view

About the Property

Luxurious Amenities
Pamper yourself with onsite massages or take in the view from a terrace. This hotel also features complimentary wireless internet access and concierge services.

Comfortable Accommodations
Make yourself at home in one of the 45 air-conditioned rooms featuring kitchenettes with full-sized refrigerators/freezers and microwaves. Enjoy entertainment on 32-inch LED televisions and stay connected with complimentary wireless internet access.

Convenient Location
Situated in Playa del Carmen, the hotel is within walking distance of top attractions like Playa del Carmen Main Beach and Quinta Avenida, offering a perfect blend of relaxation and exploration. Ready to elevate your stay? Book now at Sofia by Bunik for an unforgettable experience!

Facilities & Amenities

Free WiFi
24-hour front desk
Terrace
Luggage storage
Concierge service
Outdoor furniture
Elevator
Multilingual staff
Smoke-free property
Billiards or pool table

Important Information

Check-in & Out

Check-in
Check-out11:00 AM

Property Notes

Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. Cashless payment methods are available for all transactions.Contactless check-in and contactless check-out are available.

Check Room Availability

1 night · 2 adults

No rooms available

We couldn't find any available rooms for these dates and guests. Try adjusting your search criteria.

Guest Reviews

8.6
Excellent248 verified reviews
AI Summary

Guests highly rate the friendly staff and frequently praise the great location.

Categories

Cleanliness8.3
Service9.0
Location9.0
Room Quality8.0
Amenities8.5
Value for Money8.5
Food and Beverage8.6
Overall Experience8.8

Select topics to read reviews

G
Gianna
Verified booking
Standard Room
Stayed in Aug 6, 2025

"Exceptional"

10.0

Great

Helpful?
E
Eric
Verified booking
Standard Room
Stayed in Aug 3, 2025

"Good"

6.0

The property is very nice. The ac could use improvement and water pressure.

Helpful?
D
David
Verified booking
Standard Room
Stayed in Aug 3, 2025

"Good"

2.0

Terrible experience do not stay here I strongly advise against booking this hotel. On my first night, I found three cockroaches in my room. I went straight to the front desk to report it, and their response was unacceptable: “We don’t have any other rooms available.” So I was forced to sleep in a room with cockroaches. On top of that, I was staying on the fifth floor, and because there’s a rooftop pool, there were visible signs of water infiltration in my room clearly a serious maintenance issue. Thankfully, I contacted Expedia immediately, and their team took the situation seriously. They tried to call the hotel (which didn’t even answer) and then took action right away to move me to a different hotel, which was much better in every way. 👉 Hotel service: 0/10 👉 Expedia service: 10/10 Avoid this place. You deserve better.

Helpful?
M
Mayra
Verified booking
family
Standard Room
Stayed in Aug 2, 2025

"Exceptional"

10.0

Place was walking distance from everything kids enjoyed the pool

Helpful?
M
Mayra
Verified booking
family
Standard Room
Stayed in Aug 2, 2025

"Excellent"

8.0

We traveled as a family . Everything was walking distance and the kids enjoyed the pool

Helpful?
Y
Yaritza
Verified booking
Standard Room
Stayed in Aug 2, 2025

"Exceptional"

10.0

💯

Helpful?
R
Rosa
Verified booking
friends
Standard Room
Stayed in Jul 28, 2025

"Excellent"

8.0

Very cute an quiet place, it’s like 7-10 mins walk to Quinta Avenida, and there’s some local tacos spots near by, which are very good.

Helpful?
K
Kimberly
Verified booking
partner
Standard Room
Stayed in Jul 24, 2025

"Exceptional"

10.0

It was a great stay, great room, only thing there was no silverware in the kitchen lol

Helpful?
Q
Q3930DAericsusUS
Verified booking
Solo travel
Standard Room
Stayed in Jul 23, 2025

"Very glad I stayed here!"

10.0

I stayed here two weeks while taking a Spanish course. I loved it. It was so nice to come home and have a kitchen and what felt more like an apartment than hotel, and chill in the nicely designed pool. I made reservations last minute in the off season and got lucky with a great deal. I felt spoiled for the price. It's located pretty close to the center of town, but away from noise and hustle of the chain restaurant/tourist thing. The closest beach is playa Mamitas, a 15 minute walk. I liked Mamitas and playa 38. The staff was very helpful when I had made a mistake in my reservation dates. I had a great stay.

Helpful?
M
Marvin
Verified booking
partner
Standard Room
Stayed in Jul 22, 2025

"Exceptional"

10.0

Our condo unit was clean and comfortable, the locationwas a perfect diatance to 5th ave and to the ADO station. Lots of restaurant options within a 5 minute walk.

Helpful?