Sofía by Bunik

Todo está bien y solo le falta del estacionamiento

Really nice and not expensive place. We spent there one week and we highly recommend it. This place has everything what we needed- nice room, kitchen,spacious bathroom and not big but pleasant swimming pool on the roof top

U

We were supposed to stay for 3 nights, however we checked out after the first night. I didn’t care that it was non refundable. The front desk clerk could care less about any issues reported. Although they knew when we were arriving, the ac was off & it was so hot in the room. The fan didn’t work. I couldn’t use the phone to call the front desk because it didn’t work either. The safe was broken. As far as the bed goes, it felt like I was sleeping on the floor. The pool water was dirty. Also, although they advertise the rooftop bar, it never opened. Horrible place to stay.

We stayed 4 nights and the bed was amazing, a good size bedroom and bathroom. Very clean. One thing we did not liked was that the hot water was not working. We reported to the front desk by it was never a follow up or nothing. The cold water was cold enough that we had to really be in dire need of a shower to shower. Also the safe was not working and front desk was not able to fix it. Other than that I liked the condo and it was a safe area to walk at night

Todo el staff son increíbles, muy amables y serviciales, las instalaciones están muy bonitas

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Everything was ok except last room that was more expensive but no Hot water

The building is modern and nice but seems like it has not been very well-maintained and the cleaning is not well-done. At first glance it looks clean, but on closer inspection you will notice many areas are dirty or stained - scuffs/stains on the walls, stains on towels and sheets, hair/debris in places where it easily could have been vacuumed. In my room I noticed there was water damage coming in on the bathroom ceiling from the unit above and all over the walls I saw stains and scuffs. Also, when I arrived at my room the safe door was open but stuck in the “lock” position so I couldn’t close it to program my password and use it (a stupid move from the previous guest, but should have been fixed before I got there). I told the front desk, who said maintenance would come the next day. No one came during my three-night stay, which was annoying. Also, there are no pool cues and balls to use the pool table. Also, the staff at the front desk weren’t explicitly rude, but I had the sense while talking to them that simple inquires were an unwelcome inconvenience. My room’s door was also not well soundproofed. The area is reasonably quiet and close to fifth ave and great restaurants. The pool on the roof is nice, especially with the current sargassum situation at the beach. This place is decent and has the potential to be great with proper cleaning, maintenance, attention to detail, and better customer service. However, the “10/10” reviews from other guests are a bit too generous.

Ana was really helpful when a power outage hit the area. Ana went above and beyond. Staff was extremely accommodating and friendly. Would and will stay at this hotel again.