Banyan Tree Veya, Valle de Guadalupe

Los 2 últimos días uno de los meseros olvidó acercar el café y las órdenes de los alimentos era con menos porcion de lo que se le requirió. Acerca de las reservas para el spa que se le pidió al personal de recepción no se reservaron porque llegando a las oficinas del spa, mencionar que no había nada reservado bajo mi nombre

The breakfast was good quality for being included. The hotel room was very beautiful and serene. The touches were placed for my birthday which was thoughtful.

They did tell us valet parking was included and charged us. Ultimately, the hotel credited the charge. The fireplace in the room did make us all smell of smoke as it did not ventilate properly. The items at the hotel were extremely expensive. The food experience was sub par as the wine wasn't explained or paired well with the food. The food was also repetitive. For the cost, it was not a chef experience.

Habitaciones amplias y con mucho detalle además de un excelente servicio por parte de todo el personal

What isn’t there to love about Banyan Tree Veya?! It’s a stunning property with all the amenities one needs for a wonderful stay. The staff are extremely friendly, welcoming, and helpful. A special shoutout to Esteban, who simply goes above and beyond to ensure guests are well cared for. Another shoutout to Leticia from the spa for a wonderful experience. All dining options are a must, as is the Pictograma and Atalaya experience. This is by far our favorite hotel in VDG and we look forward to our next stay!!

The property and the room were stunning. The staff was also very attentive and helpful. I felt very safe on the property as a solo female traveler. I would definitely stay here again.

Me gusto mucho la habitación y el servicio personalizado

Really great venue. Amazing pools. Excellent food and staff. We had a real snafu at check in but the hotel went out if it’s way to make it up to me. I’ll definitely come back.

Perfecto para descanso y privacidad, cuenta con todo lo necesario para que no tengas que salir

Recomendable

From the moment we arrived, Banyan Tree Veya offered a perfect blend of serenity, luxury, and thoughtful hospitality. The resort is beautifully designed, with lush surroundings and a calming atmosphere that immediately puts you at ease. I cannot stress how helpful and friendly everyone working at the resort was, from the team at reception to housekeeping. Breakfast was a daily delight, not only huge but absolutely delicious. The variety and quality were outstanding, with something to satisfy every craving. And a huge plus, it is served until 12pm every day, so no early morning rush! The spa was exceptional. Every treatment was delivered with care and expertise we had wraps and massages, leaving us feeling completely relaxed and refreshed. We also enjoyed a complimentary Sound Bath the morning of our Spa Day that really set the tone of relaxation. Dining at the restaurant was consistently excellent. The food was fresh, flavorful, and beautifully presented, making every meal a pleasure. Special thanks to Diageo, our sommelier, whose passion and knowledge made dining experience even better. A real highlight was the visit to the winery, a stunning location (its called Pictogram for a reason!!!) with a fantastic selection of wines grown on site. Daniel, our host, was super. Not only was he beyond knowledgeable about the wines but he was so much fun! Each evening, a custom scent was prepared in our room, adding a personal and luxurious touch that made the stay feel even more special. Getting around the resort was effortless thanks to the golf buggies, which were always available and made exploring the grounds easy and enjoyable. In summary, Banyan Tree Veya is a haven of peace and indulgence. Every detail is carefully considered, and the staff go above and beyond to make your stay memorable. We can’t wait to return!

Honestly everything was so great there was nothing we didn't like. If you don't have a car you need to be a little organised if you want to go to dinners off site as Ubers aren't available but even in that circumstance the hotel sorted us out very quickly with a driver!