Otro Oaxaca, a Member of Design Hotels

Lovely design throughout.. Staff helpful at every turn and always with a smile. Breakfasts were lovely and the view from the rooftop in the evening is beautiful, especially with a cocktail. Private use of the 'Otro Mundo' pool is well worth booking - make the time.

The staff is great but very unlucky to work in such a bad hotel.

DO NOT GO TO THIS HOTEL IT'S A SCAM Lack of soundproofing: We were disturbed by noise throughout our stay, including hearing every door opening, footsteps in the hallway, and noise from nearby planes. This level of sound disturbance is unacceptable for a hotel of this price range. Inadequate lightproofing: The bedroom door did not reach the floor, allowing constant light from the hallway to seep through all night, significantly disrupting our sleep. No hot water: We had to wait over 15 minutes for water that was only lukewarm at best. Persistent unpleasant odors: There was a strong, constant sewer-like smell in the bathroom and toilet, which made the environment uncomfortable. Unacceptable room conditions: The first room we were offered did not have a proper window and was located directly beside the reception, leading to noise from both the front desk staff and the loud music played there. Overall amenities: the rooftop was way smaller than on the pictures and the pool was not clean thus unusable. The breakfast quality is not at the quality standard you expect for the price and located in the reception area which does not feel welcoming.

The location, underground cenote and rooftop pool & bar were fantastic. Service was very attentive and friendly too. Breakfast included.

This is a cool property in a great location, but it’s not a five star hotel. Firstly the breakfast is very limited in terms of what is included. The rooms are clean but not particularly comfortable or high end. The general design aesthetic is cool but impractical, the cast iron stairs are noisy and the steps down to spa are precarious and nothing is very comfortable (despite looking trendy). The location is perfection and the staff are kind and attentive. The air conditioning is dreadful - didn’t work effectively and made a dreadful noise. There is also some kind of extractor fan in the main court yard which is disturbing. Overall i wouldn’t recommend given price.

Beautiful property and you couldn’t have a better location! Rooms are spare, but adequate.

Beautiful design and taste!

Very loud neigboorhood.

Design, colors, terrace pool, bbq long table area, decoration, atmosphere, location, materials, interiors.

Bed corners are dangerous to get hurt. Steep stairs to walk. There is not an elevator in the hotel. Water and sauna were cold.