Otro Oaxaca, a Member of Design Hotels

Loved the spa and massages. The staff were very helpful and friendly.

Very new, super friendly staff, beautiful rooms, wonderful location, swimming pool on top of roof lovely. A real haven in busy Oaxaca

The architecture of the place was incredible

Convenient location - apart from the fact taxis cannot drop you outside the hotel & you have to wheel your cases over cobbles in the blazing heat.

There are hotels to avoid and there are hotels to recommend. Sadly, Otro features in the first category. Why may you ask? Well, it is advertised as a design hotel. Design certainly features, but not in a good way. The minimalistic set up results in discomfort, rather than the opposite. Bare walls, tiny rooms, hard beds, bunker-styled shower rooms, cold water just when you want a hot (or at least warm) one in time to walk out for dinner. Despite raising the hot water problem with reception (I note this is a recurrent problem according to other reviewers), no improvement was made during our 4-night stay. The rooms are cramped in the extreme. The first room offered us had a tiny window and smelt. We were offered another with a view of a brick wall. The second choice provided us with a view over the roof of the bar area. There are no coffee/tea facilities or slippers in the room, the storage space for clothes is inadequate and the WiFi more miss than hit. Furthermore, the loo directly faces the bed, two steps away from your feet. The door (such as it is) folds in on itself, so nothing is left to the imagination sound or vision-wise! The rooftop area has absolutely no shade and the pool was rather 'green'. When I brought these constructive observations to the attention of the staff, whilst apologetic and entirely pleasant, simply did not sort anything out, in fact they rather adroitly side-stepped the issues raised. One excuse for the lack of shade given was the fact that there could be no sunshades since the hotel is in a historical area. An interesting comment in the light of the fact that nearby venues have tasteful shades adorning their terraces. To make matters worse, when one did go up to the terrace for a breath of fresh air in the early evening, the maintenance staff appeared, sanding down the wooden tables & re-bedding the planters. Not conducive to some peaceful early evening relaxation.

The location is amazing and the architecture is very memorable, once you get used to such a different style of hotel it really grew on us. I would really recommend the hotel as long as guests understand what they are getting.

Just need to provide a few more 'creature comforts' such as better lighting in the rooms, more space for clothes, slippers etc...

The location was excellent. The service is excellent. We got an upgrade.

The room was not so confortable. A lot of light get´s in the room. The shower wasn´t working properly and it was impossible to control the water temperature.

No sirvió el aire acondicionado en toda la noche, las camas son muy bajas y tienen una pesima iluminación

great location.

my room was beside the stairs going up to the pool / rooftop. I could hear every step as the steps are made put of metal.