Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive

Great place.

The room and facilities are new and great near Tulum. The pools and teens clud are also great. The butler service is not the best. I figured out that if I messaged him in Spanish, he could take up to two hours to respond but if I messaged him in English, he would respond much faster. The food variety was good but lacked flavor

The property was beautiful, 10 out of 10! You can spend all day exploring. It's huge! The beach has a lot of seaweed and smells like dead fish. The property was very clean. However, I had two cockroaches in my room and one on my table at dinner. The service was mostly wonderful, except when the bartenders were busy, which was understandable but sometimes they were even rude.

Rooms size are great. building on great condition, pools are clean. Close to the bars, restaurant, and other options of food,. Grat room services, the beach is close to the room. Transportation is always on time to arrive to the others hotels. I would like to back and paid for VIP area. All the areas are clean, room services for clean and assitant are the best. All in the room is include, beers, waters, candies, water, etc. Restaurant like Bahia & Brasa, EL Dorado are the best and for show and restaurant Bravo is the best.

Wonderful time here! We loved our family butler Abraham, he was awesome!!

This is the best all inclusive resort we have been to. The Family Selection is the best family centric high end experience at this price point. They made us feel welcome, special, and at home every day. It was amazing.

Great proprty, especially the Family Selection.. Lots of entertainment and varity of things to do for adults and kids.

This was our first trip to a Grand Palladium resort. Family Selection was perfect for our family vacation & I cannot say enough good things about the service provided. Having the pool for family selection only was wonderful as it was much quieter than the big pools at the resort. The Nest restaurant was lovely for an a la carte option for breakfast. Our butler Abraham went above & beyond to make our trip unforgettable & help with my husbands birthday celebrations. The small details like the nightly delivery of sweet treats to the room was nice. The food at Bahia & El Dorado was too notch. Although the combined resort is quite large, shuttles are readily available to get you where you want to go. Drinks in the Kantenah lobby bar were great. We will be returning in October.

Great resort!

Our room was nice, except that the swim out deck was in direct sun from early afternoon until sundown, so was virtually unusable for anything except drying clothes. If you are going with young kids, the Family Selection is a good area. They start you off with beach toys and candies in the room; candy depots everywhere are cool if you keep track of how much your kids eat. Excellent activities are available and the staff are really kind to children. We chose the Family Selection so our granddaughter could come to our room and swim. Might not choose it again. The staff were mostly excellent. Our butler, Erick, handled all our reservations and additional requests. We came back to our room one morning while housekeeping was there. I witnessed my coffee cup being cleaned in the bathroom with a facecloth … presumably rinsed with sink water, rather than a replacement. We also spent two days with no hand towels … a minor inconvenience, but pretty basic stuff. Pools were good. The White sands pool is walkable for most people, the Colonial is about 5’ deep in most areas, so a little harder for shorter people (like me). Restaurants were hit and miss … although mostly hits. Italian, Helio, Sushi show, were all amazing. El Dorado steak was a little disappointing, but my wife said her salmon was amazing. The beach sandwich bar is pretty gross. I chose a hot dog as my best option. However, all of our other dining experiences were somewhere between good and fabulous.