Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive

Overal the resort was excellent. The Family Selection is ideal for family with kids. We were traveling with 1 & 5 year old and it was perfection. The resort is rather calm, quiet, but there is party and fun when you look for it. The food was ok. It never disappoints. But there could have been bit better selection at the buffet. People are very friendly and helpful.

The kids club at the beach could have been better.

My family of four has been traveling to the Riviera Maya for the past 13 years. We always spend spring break at different resorts. This was our second time (first trip was on 2020 post Covid) to the Grand Palladium. We loved our first stay, but our recent visit was absolutely wonderful!!! The new Family Selection program is great! The resort is beautiful and well maintained, but the employees make the difference. I cannot say enough good things about them all. Everyone smiles and says hello! They are incredibly friendly and helpful. Humberto was taking care of us prior to our arrival and treated us as royalty during our entire stay!!! Can't thank him enough for our best stay on the Riviera Maya!!! Butlers Paris, Emmanuel and Luis were incredible as well! The maid service provided was impeccable which was greatly appreciated!!! I cannot recommend this property and the Family Selection highly enough! So grateful and blessed to have had this experience!

Amazing staff!!

We just returned from a stay at the Family Selection at Grand Palladium. We had two adults as well as 14 and 16yo girls. I think it's fair to say that all of our expectations were exceeded. The property itself is huge- I would venture to guess we saw less than half. If (hopefully when) we go again, I would do Family Selection again as it gives you the most access across all the areas. Our butler was incredibly helpful; particularly with making our dinner reservations at the a la carte restaurants. We ate at the Hibachi restaurant (Sumptuori), the Italian restaurant (Portofino), the steak house (El Dorado), and the Brazilian Steakhouse (Bahia and Brasa.) Again, if (hopefully when) we return, I would revisit all except the Brazilian steakhouse. They seemed to be short staffed and you only get one shot at each meat. We ate breakfast at the Nest each day. They had a buffet and also the ability to order from the menu. Most days for lunch we ate at Es Niu which had a great selection and amazing service from Maria, Leo and Lizbeth. Overall this was an amazing trip. We didn't leave feeling as though we needed a vacation following our vacation. We were able to relax and enjoy the various things offered. Highly recommend.

We stayed for a week in the Family Selection in a swim up suite. We have a 9 and 12 year old. It was nice having the pool area outside the suite for them to hang out in. The food at the buffets are decent. A good amount of fresh grilled items. Book the restaurants in advance. IMO El Dorado (get Filet Mignon), Japanese Restaurant, and Italian Restaurant are worth booking. The Thai and Brazilian places were not great. Staff are awesome. We had a Butler and it was so handy, they are so responsive. The only warning I would say is it is a great place to go as a family or someone looking for a relaxing vacation. If you are looking to party hard the night time entertainment is OK and the adults only TRS pool seemed to be filled with 60 who were not exactly in the partying mood. It was a great place for what we wanted.

Stayed at family selection. Our Butler was so incredibly helpful. Loved our private pool and the Nest . Room service was amazing . Staff were so kind and helpful. Loved so many things about this resort. Will definitely be coming back.

Amazing! Will definitely be back!

We absolutely loved our stay at Grand Palladium Family Selection. Having the VIP butler services was an added upgrade that was absolutely worth it! They were all truly amazing, helpful and very friendly. The two recommendation our family would like to make is the dinning out options are sometimes confusing on the app. It looks like the buffet is open on the Palladium app and a couple times we arrived to the restaurants as there were closing which was frustrating. Having more mid-day (11am-1pm) dinning options would be great for family with teens! Haha! Another recommendation would be to make sure hot food is kept and served hot, not luke warm like we experience a few times. One of our family members experienced major stomach upset/fever etc by day 5 of our stay for 4 days and made the ability to do excursions Impossible. Maybe due to this issue? We do sincerely appreciate everything Palladium had to offer and we can’t wait to come back again one day soon! Mucho gracias!!!

Service was amazing.

Wonderful resort with amazing staff and very well maintained property