UMi Tulum

Staff - you had contact with them via WhatsApp too and they responded so quickly. Friendly, welcoming, helpful, knowledgeable, attentive. A real highlight. Small hotel, staff got to know you, not far to walk anywhere, calm, personal. Excellent position along the beach - generally calmer water, less seaweed than other parts. Spa treatments if you want them.

Music on the beach on the Friday was too loud. Sunlounger was shaking because of the base. Tulum has become loud and too dance music orientated rather than chill, during the day at a large number of hotels. As it is a smaller hotel facilities not as big as other hotels but we prefer small less rooms.

No está mal

Great location and atmosphere.

Instalaciónes

No hay puerta en la regadera y se moja el piso

The beach club /bar area was nice.

We booked a room with a private pool, but we couldn’t use it due to its poor condition. There was dampness throughout the room and pool area, and we also noticed leaks inside the room. The shower floor was partially broken as well. Overall, the experience was not up to standard

Amazing place to stay! :) Lovely staff, good food, exceptional location:)

We absolutely loved our syay at Umi tulum. The staff was so kind and accommodating, they even upgraded our room to a beautiful beach front room ! Breakfasts each morning were delicious and cooked to order. The d.j sets at 2pm each day were a great vibe. We feel so lucky to have stayed at this beautiful property.

Our room was the best beach view. We could walk out of our room onto the sand. There was a private room pool on our patio. All the staff was amazing. Ricardo at the front desk was so great and helpful in all our bookings. The food was so good we really only ate at the hotel. Our 6 day trip was simply perfect because of UMi hotel. I highly recomend them! Thanks to their fine staff!!

Diego & ricardo were amazing! Diego did what he could to aleviate all inconveniences of the room! However, they still remained. Fromthe ceilingn room leaking down drips of water, to No hot water whatsoever. To shower water running into bathroom floor due to no door or cover, ,the door itself to the room made out of wood in a way that leaves it opned and not sealed to block any mosquitoes/outside insects that disturbed our sleep and uncomfortableness! We paid for a birthday arrangement that came out as nice as the Sun allowed but still grateful to diego above all! Did offer upgrade room but we did not want the darker colors that came with it. Ours was bright and light. Just very poor Management from whomever!