UMi Tulum

Todo excelente, el único tema es el sargazo, si impide meterte al mar, pero la atención de todo el staff es buenisima y el lugar también nos encantó. Definitivamente volveríamos!

Lovely hotel and restaurant

Loved everything about my stay! Every was very sweet and kind! Very helpful staff! They made my stay very special. I will def be coming back!

It’s a small boutique hotel, people are really friendly, great location

Not only is the property breath taking… but what really made my experience was the staff. The loveliest, kindest, most humble humans I’ve met in all my travels. I will be back to Umi. Thank you Umi!!

Our stay at this boutique hotel in Tulum was truly exceptional. The service, accommodations, and overall atmosphere far exceeded our expectations. Everything was immaculately clean — we even noticed staff scrubbing outdoor pillowcases, which speaks volumes about their dedication to hygiene. Housekeeping was consistently outstanding. The room was stylish, comfortable, and thoughtfully designed. Breakfast each morning was phenomenal — some of the best food we had during our entire trip. The staff made all the difference. Carlos was incredibly helpful, kind, and attentive — he went above and beyond in every interaction. Eliso was also wonderful — professional, welcoming, and clearly committed to ensuring guests have a great experience. We couldn’t have asked for a better place to stay. Highly recommend for anyone visiting Tulum.

I LOVED the property and the room. Perfect for solo travelers (like myself) and romantic getaways. The location was in the middle of what I like to call Hotel Row. It is like the Vegas strip but between the ocean and jungle. It is walking distance to restaurants and shops. The staff (Arantxa, Diego, Carlos, Ricardo, and Eliseo) were well organized and prepared. They provided menus ahead of my arrival. Breakfast was delicious and the food is good. The staff assisted in arranging my transportation to and from the hotel as well as my excursions: 1) Tulum Mayans and 2) Cenotes, which was the highlight of my trip. During my stay the hotel hosted a party featuring a Tulum favorite DJ and the last night of my stay they hosted a movie night (The Pursuit of Happyness). I will definitely return again whether alone, with a bae, or with family/friends.

It is right on the beach. You can wake up, take a few steps, and enjoy the water.

The staff at the hotel was generally unfriendly, with the exception of Carlos and Ricardo, who were both friendly and helpful. Special thanks to them for their assistance. Unfortunately, we experienced issues during our stay, including missing money from our room. The hotel offered us dinner vouchers to compensate for the amount that was missing. Additionally, one of the bathrobes was unaccounted for at checkout, and they initially attempted to charge us for it. After discussing the matter, they discovered that the cleaning staff had taken it for laundry and had not returned it. This situation was unacceptable. Overall, we felt as though we were treated as if we had stolen something from the room, when in reality, we had been robbed. I would not choose to return to this hotel.

Great service and lovely hotel. Everything is very clean and new. The breakfast and drinks were especially delicious. Would come back any day!

So all in all the place was nice and in a prime location. At checkout they charged me a $10 fee because there was 2 make up stains on the sheets . It’s only $10. But I knew it couldn’t have been make up because I wasn’t wearing any. I did have beer with Clamato and maybe a few drops spilled. But that’s something that comes out with a normal wash. So I’m wondering if they don’t wash sheets in between guests and had to charge me for washing them because extra stain remover was definitely not needed . There was nothing we did that would have warranted a $10 extra fee.