The Sens Riviera By Oasis

Weather was perfect second week of March. Pool time and friendly Canadian guests made the time go by quickly. Restaurants were varied and quite good (with the exception of the snack bar in the swim up bar pool area...service for the grill is super slow and the burgers are nasty). No one in my party of six got sick. Beds were very comfy. A/C was cold. Beach sand is white, soft and clean. Tropical fish (incl stingrays) are visible 3+ feet from shore (by the moored boats). Bring snorkeling equipment as the on-resort stores are very over-priced. .

Poorly managed resort in need of upkeep. Our rooms were just so so. Pulled the plug on the bathtub and the water came up through the drain and flooded the room and bath water pooled into the hallway. Bathroom pipes were "singing" quite loudly until the toilet was flushed. Obviously some plumbing issues. Late night partiers interrupted our sleep at 2 and 3 am, 2 nights out of 6. Travelling with children, we went to the lobby at 2:30 am to complain. Nobody at the desk. Phone was ringing...so WE answered it. Guest calling to ask for Security to shut the party down. I requested adjoining rooms and was told that was an extra charge. Then I learned there are no adjoining rooms. There is also an extra charge upon registering for environmental and state taxes. Beach was small and full of sargassum upon arrival due to windy conditions. Staff cleared it on day 3 yet the dead fish smell lingered on. This is not a reflection on the part of the resort...just be aware that this naturally occurring phenomenon may occur and could impact your holiday dream of the perfect beach scene. BTW..the covered cabanas on the beach are available for an additional fee. The town of Akumal is a short bus trip away. Do not get scammed into fast-talking salesmen from the Dive Shop for swimming with turtles. Do your research before accepting any over-priced touristy excursions. Entertainment was held nightly at 9 pm in a small indoor theatre. Two karaoke nights out of 6. One movie night. Minimal budget I guess. Front desk staff need to be able to understand and speak English to properly address guests' concerns. Senior citizens' needs were not considered in room allocation. There are a lot of stairs (most without hand rails) and a long maze of hallways to walk in the second story of the "brown" building. Rooms 2324 and 2325. The main buffet accessed from the lobby involves climbing a large double stairwell.

If you book Siaan Kaan Master suite you most likely will not get a room even close to what the pictures show. After 3 nights we were finally given the correct room. The rooms they show in the pictures are very nice. The other rooms are very bad, need serious updating and are not clean.

Cleanliness needs to be addressed in the rooms.

The beach is beautiful, especially at sun rise time. Water is warm. Sand is very fine.

Nice location. Very friendly staff.

The hotel is nice, the water is beautiful, but VERY rocky. The beach has eroded and doesn't look like it does in the pictures. Location is amazing but it needs updates & upgrades. Loved that our room was able to open up right to the water, but the room itself is not the greatest. We couldn't see much past a giant ATV parked right outside our window the entire time. It rained and our room (despite being on the first floor) had a bad leak all night. Had to set up a garbage can to catch the water. Despite that, most of the staff was great and attentive. The food, although limited was decent. Booked a spa massage and had to PHYSICALLY STOP THE MASSEUSE from excessive touch in areas he knew full well were pushing boundaries. This after a verbal warning. The pool is FREEZING. The pool bar wasn't always open or staffed.

The room we booked was not the room we were given. The picture of the Kian Master Suite with cabana as shown on Expedia and on the Sens Tulum site does not exist at this property. The staff at the check in are aware of the “problems “ and just push every one through the process and keep things moving. Sales for the Vacation Club and the 90 minute presentation are very aggressive. The food was very good and servers were pleasant. Overall a very stressful, disappointing experience.

Great

The staff members were overall amazing, and went above and beyond to accommodate us during our stay! Daniel, Sibely and Gabi offered many exciting activities during the days, and there were several dining options. Bartenders were a lot of fun, and we had a great time :)