The Myriad Hotel Louisville, Tapestry Collection by Hilton

Ari was so helpful for our checking and helping us find our food that DoorDash left at the wrong door. She is the kind of person that makes everyone feel at home and goes out of her way to serve others.

We booked the Myriad primarily for its advertised breakfast and outdoor pool—both of which fell far short of expectations. Breakfast at the Switchboard café was disappointing. There were no hot sandwiches or protein options as advertised—just chips, scones, and dry oatmeal that may or may not be heated by staff. With no nearby early-morning restaurants, we had to walk five blocks to Starbucks to get something basic, which was frustrating during busy mornings. The pool was another major letdown. It was crowded both days with local adults who had paid for day passes, making the space feel more like a public club than a hotel amenity. One group near the back hotel entrance was loud, intoxicated, smoking, and shouting profanities. It made the area feel unsafe and uncomfortable, especially for teens. There were no towels either day we went—by early afternoon they were gone, and staff didn’t restock them. The pool also didn’t appear to be cleaned, with visible hair and debris in the water. Check-in was chaotic and very delayed. Room keys weren’t working, so no one could access their rooms without staff escorts. Communication between departments was poor, and the front desk seemed overwhelmed. This hotel has potential, but the guest experience needs serious improvement before we’d return.

we booked a room two months prior for my 46 bday: we had wanted to go swimming and enjoy the property. we had a terrible stay there was a gay pride event that we weren't even allowed to attend. when the event was over, there was still loud music inappropriate attire, and talk. the gay pride event continued on past the time allotted even.. i was so disappointed

Location was good

They charged $100 more than the price on booking.com They gave us a room with broken blinds The pool was full of so many people all chairs were reserved and was not able to get a chair plus they were having a big party and no one informed us before booking and I asked about pool multiple times before our stay It was my birthday weekend and they whole reason I wanted to come was to lay by the pool and relax and I did not get to do that

This hotel is a mixed bag. Pros: -Location: It’s in the Highlands, close to many shops & restaurants but close to all the downtown attractions. -Outdoor pool -Great restaurant: Paseo -Great coffee: Switcboard -Cool vibe - used to be a disco ball factory Cons: -No workout room. (Hilton just bought the hotel, so maybe that will change.) -Housekeeping services are atrocious. They apparently work between 8:30 am and 9:00 am. If you ask them to come back, they just don’t. The first day, they skipped our room. The second day, they knocked at 8:30 and we asked them to come back in 15 minutes. We also stopped at the desk to make that request and later texted the desk when they hadn’t shown up. We were assured they would clean the room, but that didn’t happen. We were there for 3 nights and never had the room cleaned. So that was annoying. I hope that, with the new ownership, service improves and they put in a gym. This hotel has a lot going for it; it just needs some attention to certain details.

Couldn't check in. Let public into pool. Not kid friendly as advertised. Might have been a vegas trash hotel with low lifes in the pool.

The checking process was ridiculous. They canceled my room accidentally because one lady didn’t know what she was doing and it took and extra 1:45 to get into our room. They did not inform us that there was an event that had rented out the pool and we didn’t have access and we had to buy a ticket for the event to get access to the pool. Very poorly run and managed if you ask me. Has so much good potential.

This was our second stay at Myriad. We stay here for access to the pool and pool bar. Unfortunately, on June 28th, it was closed to the public for a private event. There was no mention of this before checkin. If I would have known, I would have canceled my stay and booked somehwere else. The pool and bar are the only things that make this place "special" and without access to those ammentites, there are other special locations in Louisville. I checked their facebook and there was a notification that it would be closed to the public on June 22nd. If you book and it's important that the pool be available, make sure you call days before check in to confirm if it's closed to the public. I'm not sure if I'll give this location another shot. I believe that Hilton taking over this property has cheapen the experience a bit. The mini bar and snacks have been removed. The room also did not go below 70 degrees. There was no house keeping performed to our room during out stay.

The pool was open to public, over capacity, people eating in the pool. The outside pool guests were very rude and it was non kid friendly. Not what I would expect from a Hilton facility.

The Hotel was in Disarray due to having just hosted a “Pride” Party. There was trash everywhere, trash cans overflowing. Pool was disgustingly cloudy. Would have been nice to know this before we booked as we wouldn’t have!! Noise issues from surrounding room in middle of the night, however the person on duty that I called at 3:00 am was able to quiet them down.