Passalacqua

Great lake view, great history on the building. Very generous mini-bar (though beverage only, not too much on snack). Excellent breakfast, dinner at bar is so so (dessert is great!). I do love the high-tech build-in with a traditional retro style room.

I came here for birthday celebration, however nothing special happened - no room upgrade, no special setup, not even a simple greeting - which indeed let me down a bit. Activity is nice - we love the flower class - however there is too little activities provided in the hotel (only 1 activity available on Saturday, compared to 3 activities on weekdays).

Everything, best hotel i have been

It was just perfect

My husband and I are on a honeymoon we never made when we were younger... First stop is this special and unique place.... I had very high expectations for this , as they call it "A Place of Wonder" , and it was even better than I’d imagined. From the moment you arrive, you feel like you’re in heaven. The outdoor setting is pure magic, and the location of Passalacqua is simply perfect. The view of the lake framed by the magnificent old trees in the gardens makes it absolutely breathtaking. Inside, the hotel is beautiful, classically styled, just as it should be. The staff are incredibly welcoming, Gregory, the director, does an amazing job. He has a warm, personable way of connecting with guests that makes you feel right at home. Gregory truly embodies what many hotels are missing, his genuine, thoughtful approach makes all the difference. Breakfast is a real feast and completely over-the-top (in the best way!), while dinner is delicious. The bread alone is incredible! We’ll be returning as soon as possible. A heartfelt thank you to all the staff for making our stay unforgettable.

I just returned from a trip to Italy with my in-laws. I had no roll in planning and was really just going where I was told, so I was oblivious to the hype around the hotel going into it. The other necessary context is that we were also traveling with a 14-month old baby. This meant that for many of the outings I stayed back for nap time with my daughter while my wife went with her family, then when she woke up, we would hang out at the hotel. The hotel itself is stunning. The grounds are gorgeous. However, other hotels are beautiful, and other grounds are beautiful, other locations are beautiful, etc. etc. What sets this hotel apart from anything else I have ever experienced was the staff. They were simultaneously very formal while also being so familiar that I had to remind myself that it is inappropriate to hug them after an interaction. I could say many things about them but I will share a few small anecdotes that perfectly incapsulate the experience. 1. For my daughter's afternoon nap, I would let her sleep on my chest somewhere outside on the grounds. Every time I did some staff member would see me, walk over and whisper to ask if the bambini would like a blanket. 2. After having lunch in the bar several times, the staff all knew her name and my daughter was getting more comfortable with them. While I was having lunch they would call her to walk to them then as she would walk to them they would act like they were going to tickle her and she would run back to me cackling. 3. When the weather took a turn for the worse, the spa manager noticed me walking with my daughter and came over to say, "sir, normally the spa is not for babies, but with this weather, your daughter will need something to do for fun. If you would like to use our indoor pool, just call the spa and I will tell you when it is empty so she can enjoy a swim." 4. At most hotels the housekeeping staff barely makes eye contact with you. here that is not the case. One evening, my daughter was wearing toddle "walking socks" that are sorta like hospital socks for babies, but she wanted to go outside and so her socks were getting wet. One of the housekeeping staff that looked like she was ending her day walked by us, and then without saying anything caught back up to us. She had retrieved a set of baby-sized hotel slippers and stopped to help me put them on my baby girl! I was so touched. When I relayed the story to the hotel manager he said, "as a father, I have goosebumps, and as a hotelier as well. I will relay this to the housekeeping team and they will appreciate it." 5. Lastly, on our last night at the hotel we sat down for a fancy candlelit dinner in the main dining room. A four year old (my niece) was having trouble sitting through dinner, so her mother told her that since she had already eaten enough she would set her up with her tablet to watch a movie in the next room while we finished dinner. When her father went to check on her, he found the hotel manager entertaining her. He had brought out markers and paper and they were coloring together. He was worried that he had inconvenienced the hotel and at first apologized, but the manager said they were fine and to go back and enjoy dinner. He essentially babysat their 4 year old daughter for at least another hour (maybe even 2), while we finished dinner and walked over to the bar for a couple more drinks. They walked over later carrying the art work that they had made together and their daughter was so happy! These stories do not nearly convey the feeling of welcome that these experiences gave us. Doing a luxury trip with multiple babies and small children is stressful, because so many places are not welcoming of kids, and you end up feeling like a burden. At Passalacqua, we felt so at home. I cannot convey with words how well the staff did. They are a top hotel for a reason and I hope that they get back to number 1 hotel in the world after the experience that we had.

One of the most beautiful hotels we’ve ever stayed at. Incredible grounds and views. The design details are just stunning.

This hotel is almoust to dreamy to be true! Easily the best location I‘ve been to.