Hôtel Swexan

Arnold at valet was super professional as well as very caring towards our needs. Always prompt and willing to help. Thank you Arnold! Minnie was also very accommodating and made my special occasion feel extra especial. From having everything we needed in the rooms to everyone’s level of of professional I will most definitely be back very soon. Thank you hotel swexan.

Na

The hotel is in a great part of town - Harwood District. A lot of things to do and close to Klyde Warren Park.

I liked everything the property.

Staff was wonderful. Loved the steak house and the pool deck.

Excellent!! Extremely comfortable! A wonderful corner apartment! Bathroom is excellent too

Nothing. For me is all perfect

When we arrived at the hotel around 3:30 p.m., our room was not ready. We were asked to wait for an extended period of time at the front desk, and while I was being assisted, several staff members who appeared to be changing shifts were talking loudly, laughing, and having conversations among themselves. This felt quite unprofessional for a hotel that aims to provide a high-end experience. Later, once we finally went up to the room and decided to visit the pool bar, we noticed that there was no updated menu available. The only response we received was that they were “working on it.” There were no visible prices, only two drinks listed, and everything else had to be asked about without any clear indication of cost. Additionally, both the pool and the bar closed at 8:00 p.m., and there was no other type of entertainment available within the hotel afterward, which is quite disappointing for guests expecting a full resort-style experience. On another occasion, when I approached the valet parking area, one of the attendants asked if I was simply dropping something off at the hotel because I was holding a bag. I found that comment to be unnecessary and in poor taste. I will say that the rooms themselves were charming, and the room service was good. However, overall I feel it was a mistake to trust this hotel for such an important occasion as my anniversary. It is disappointing to pay a significant amount of money for an experience where, in my opinion, the quality of service does not match the price. Unfortunately, I would not recommend this hotel, and I honestly do not believe it meets the standard expected of a five-star property.

Location and staff

A little pricey.