The St. Regis Chicago

I stayed here for three days to do some Christmas shopping. What a beautiful hotel. The service is so lovely. I felt so spoiled. The views are amazing. I enjoyed every moment of this experience. I want to give special recognition to the Bell Staff. They were so kind and helpful.

This hotel charged me a fraudulent $500 "smoking fee" when I've never smoked in a hotel room in my life. Coming up on Lifetime Platinum status (10 years of 50+ nights/year with Marriott) without a single incident, and the staff at this hotel claims they have "evidence" of me smoking in the room. So, either they really have evidence and it's fabricated by a staff member and I am being scammed, or their "evidence" is something that isn't really evidence of smoking, which would mean the staff is incompetent. The latter theory is believable, given that no one was able to help route my call to someone with whom I can make my case and dispute the charge. I waited through several 5-minute call transfer holds, being told that I need to talk to the security department, or the head of the front desk staff, and each of these people told me they could not do anything. One of them finally gave me contact information for Marriott Corporate, after becoming cold/rude when mentioning their "evidence." I feel like I'm in a terrible drama, being wrongly accused like this with seemingly no recourse. I am not only being charged $500 for nothing, but my reputation with Marriott is possibly put in question. There doesn't seem to be recourse with the hotel so I am waiting on Marriott Corporate, as well as my credit card company, to respond about this.

What can I say it’s the Regis. This is one for the books. The epitome of understated luxury from the welcoming hotel staff to the doormen. We were impressed of how much effort the hotel put into making sure the staff knew their guests well. It’s my hubby’s golden birthday and the hotel did not disappoint from the complimentary room upgrade to the complimentary welcome amenities. Very impressive. Will definitely stay again.

Positives: - The concierge (Michel Battaglin) is amazing! We are so grateful for all of his help during our one night stay. We were very kindly upgraded to an amazing room to ensure that we had connecting rooms with our kids. - The rooms are fantastic. Modern / clean and beautiful views of the river / Navy Pier. - The pool is very family friendly. Many kids and warm enough for parents. This was a very fun experience for our kids. One of the best hotel pools in the city of Chicago. - Tre Dita was good. Not amazing, but very solid. Very family friendly. Negatives: - We parked with the valet at the hotel. When we picked up our car the next day, the car had been hit in the back. We notified the valet service who was helpful in taking pictures and filing the claim. However, the valet service insurance company claims that they are not responsible with no further detail (picture of the damage attached). This is now $2,000-$3,000 damage to our car with no ramification. We would have been better off parking in a Spothero self-parking lot near the hotel. Lesson learned. - Breakfast at Miru is ok. It is not a traditional breakfast or buffet. This makes it harder for kids. We will likely be back, but will avoid the valet at all costs.

Staying at the St. Regis Chicago was an unforgettable experience—truly deserving of a 6-star rating! From the moment I arrived, everything was flawless. The hotel exudes luxury and sophistication at every turn. The room was massive, impeccably designed, and incredibly well-appointed with every amenity you could possibly need. It was the perfect blend of comfort and elegance, making it a sanctuary to relax in after exploring the city. The real highlights, however, were the dining experiences. Both breakfast and dinner at the hotel’s restaurant were nothing short of spectacular. The food was exquisite, and the staff went above and beyond to ensure every meal was perfect. Their warmth, professionalism, and attention to detail truly set this hotel apart. I absolutely loved my stay and can’t wait to return. The St. Regis Chicago offers a level of service and luxury that is second to none. Highly recommended!

Very nice experience. Erika the housekeeping manager and Ryu at the front door were so great/helpful, and a material part of making it an excellent time for the family for the week. You can see the Navy Pier fireworks from the hotel/from our room (I think W and Sat). The location is particularly central to a range of things we like—the Art Institute, jazz club, Michigan Ave shopping, and some of our favorite food spots.

This St Regis is TOP CLASS! The front desk especially (Iryna) had amazing service. Checking was seamless and the rooms are spotless and clean. They accommodated myself and my children very well. The restaurants are 6 Star and I appreciate the FREE Car Service for 2 mile rides.

I loved it

Stayed as a family of 4 with young children over the summer. We have Marriott status and used points for our 4 night stay. Service and hospitality was not 5 star. Never saw or heard from our butler. We even got an OOO email from them. Called butler service for a steamer and it didn’t arrive all day, had to call them again for it to be delivered the next morning. The room service staff was very friendly. The valets were amazing. Gabriel specifically was so so kind and acknowledged our children every time. The concierge never looked up from his desk and never greeted us when we walked past. St Regis boasts its family experiences and special things they do for kids. None of that happened for us. Overall a very nice room & hotel. The beds and bedding were very comfortable. Room service food was nothing spectacular. The hospitality was not 5 star.

The cleaning services were lacking. We had to ask to have our room cleaned when it still wasn’t cleaned at 5pm. They forgot to refill the coffee pods and water 1 day. And left used towels after one of the cleaning. Sub-par performance for a hotel at these prices.