Hotel 191 - Moab

Clean and big

Weird check in didnt have someone there had to go through the app and the code didnt work the first time but we got in!

Wait, there was supposed to be breakfast?

Check in was only thru email--The office was closed and not a soul was available to answer questions. Half of the lights in the bathroom were burned out, the light in the main area didn't work at all.

I travel often as a tour guide and this was one of the worst hotels I’ve stayed in. Location: Rooms are just steps away from the main road, extremely noisy and felt unsafe. I was woken up at 4 a.m. by traffic and couldn’t sleep again. Cleanliness: The room was dirty, with hair on the floor and the bathtub. The shower curtain smelled terrible, and the bathroom looked like it hadn’t been cleaned. Service: There is no real front desk. Check-in was a hassle, staff showed up 20 minutes late. When I asked for earplugs (which the manager had promised), the staff suddenly yelled at me, and later the manager also shouted over the phone accusing me of being rude—though I never used any aggressive words or attitude. It was shocking and unprofessional. Overall: Noisy location, filthy room, and the most unprofessional service I’ve ever experienced. Definitely not worth the money.

The building was quite a surprise. Getting into the room was a little challenging, but once I got in , it was clean and the room was large and not out dated. For the money I would do it again for the purpose of going out and playing with the boys on the side by sides. Would I use it to take my wife on a get away weekend? No.

The fact that there is no one onsite to check you in. I was e-mailed a code for the door to get in and it didn't work Had to look hard to find a contact number to call and then got a voice mail to leave a message. Had to wait for a call back to get into the room. It took about 15 minutes, bit all worked out, and the room was better than I was planning on.

In pictures on the website and your site it looked great. You don't see the entire property so somewhat misleading. The access code given by you did not work. Not only for me but another guest, who said he never received one. I tried several times and could not open the door. The other guest called the help and then we both got code for the lockbox to take the card out to open the room Time wasted over 30+ minutes after a long day. The wifi did not work in my room. I could only access it if I am closer to the front or outside my room in the parking lot. As soon as I enter the room it will not work. Could not find the network. I had a total of 10 calls back and forth. The next day they changed my room I had to do it early morning like 6 am to change the room. to get wifi access. Very inconvenient. They offered a 20% discount on only first day rental when I was promised it for the entire stay. You can not see a live person on the property, very inconvient. Signage is not lit up on one side and blocked by a tree on other side. Room was nice. Some family stays above the rooms so there is foot steps noise. Will not recommend the property to anyone. The other guest told me he stayed there twice before but never again. Before there was a front desk that you can go ask questions. When I reached there, the guest thought I am the manager for the property. He must have been waiting for a while. I hope they deliver on the 20% discount as promised.

The checkin procedure was very unique and confusing. Room numbers were small and hard to find. Theres a key box in case you want a key or a keypad. The numbers arent in numerical order. The room is decent.

We lagen aan een hele drukken doorgaande weg. Vreselijke herrie. Hele nacht door

The hotel is nice. I would recommend to others.