WoodSpring Suites Libertyville - Chicago

We had an early checkin verified but could not checkin early. They didn't have enough linen to go around, didn't have enough towels for all. The room had an odd odor. If you wanted to cook there were no pots, pans, dishes or plates and silverware.

Location. Polite staff.

They didn’t clean it daily. Had some interesting people hanging around the hotel but they were nice.

Price

I am still arguing my money back since I had to move to another hotel because of the smell of weed and no reimbursement since it happend everyday for 3 days in a row after i left.

The bathroom was newly redone, and the shower had amazing pressure

This is not a hotel for people traveling to this area for a Navy graduation, this is more like an extended stay for locals that live in the area and we didn't feel safe. The hallways smelled of trash from tenants dragging and possibly leaking trash bags. The microwave was placed on top of the refrigerator and my wife could only use the microwave by standing on a chair from the room There we're mounting parts on the countertop range for the over the range microwave and of course the space where the microwave been mounted was empty. There was no coffee pot and when we called down for one, they said they have some for sell if you would like one. The bed was cheap and not comfortable and small. The pillows were ridiculously flat and had to call down for more flat pillows. We did have a knock at the door and 2 staff members stood there and then one just walked in as we opened the door and said, "room check" and walked past us over to a QR code that was in the closet cabinet and scanned it and then walked right out. There was no safe for valuables and if we were gone, they still would have entered the room and we would have not known. We usually do not have the room serviced and take care of things ourselves especially when there is no safe for valuables and meds. We had to prepay for the room (Wednesday - Sunday) and left after one night and went across the way to the Hampton Inn. I will be contacting Booking.com to ask for a refund. The only reason we stayed here was, my daughter was staying at the Hampton and Wood suite is in the same lot, but the Hampton did not have any vacancies due to the Navy graduation on Thursday.

Very bad

Good location

Nothing

The rooms , beds were very bad. The staff was very rude.

The staff is very welcoming and makes sure that they exceed expectations and go above and beyond