WoodSpring Suites Libertyville - Chicago

I booked 2 nights. Only stayed 1 and left. Didn’t get my money back. My friends came an hour early for check in, the women wouldn’t let them use the lobby bathroom, or even wait in the lobby before check in. She said they were trespassing… but they had reservations! Their tv’s were broken. My room smelled like animals and bleach, there was one small shampoo that was half empty, not even enough for a small child. It’s a suite with no utensil, plates, cooking supplies. Nothing. No ice machine or ice trays in entire hotel. Dogs were barking all night, you can hear the neighbors whole conversations and a pin drop from the floor upstairs. This place is garbage but the worst part was the rude front desk staff…. Absolute zero hospitality skills. Don’t waste your time or money.

No coffee maker, no cups, no napkins no cups no water, room smelled awful, there was small insects at the corners of the room dead and dried. Bed had supper thin covers and just one pillow. Front desk was rude and cleaning service opened the door without knocking or anything. Awful just awful

It was a nice new building, but the beds were very uncomfortable, cheapest mattress ive ever slept on, i thought i was at camp. The bed frame i thought was going to break when doing adult things. No ice machine. You could hear right through the walls.

First my reservation didnt populate and the hotel staff, was very rude in her approach looking for it! I had literally just driven 12 hours and wasnt in the mood for someone elses off day to be sprung upon me. When i asked it there were any rooms,she blatantly lied.. i stood there and made another resevation while standing at the desk🙄. ALSO tye room wasn't ready ( at 7 pm) so inhad to wait an additional 30 plus minute's. Thecehole experience was horrible

They charged me more than what the receipt said. I also doubled checked it with the lady who checked me in. She also took 10 mins to come to the front desk but was sitting in the office. She was rude to my partner as well.

Overall it’s a good place to stay

The manager kicked me out once I was in my room and had already paid wtf didn’t know that was possible. Booking.com sucks for putting me in this horrible situation

Couldn't check into hotel had to sleep outside hotel. Front desk closed at 10pm, never in my life have I ever heard of that. So I basically got scammed out a night.