Renaissance Honolulu Hotel & Spa

Great place, clean and comfortable

My stay was good! Upon arriving Joseph (Joe) checked us in, very friendly & helpful and good personality! The lobby smelled incredible the whole time we were there! Like powder & jasmine! We rented a car so most attractions were only 15 mins away, decent location.. The hotel is a 5 star so I guess I was expecting more in the room, it was nice, an ocean view window, but nothing else extra.. comfortable beds & spacious bathroom, the rooms didn’t smell like the lobby tho.. nice pool area with a bar. Didn’t like the food choices at Sera the Hotel’s only restaurant..

Will definitely choose to stay here again! Absolutely no complaints.

You will love this hotel and the amazing food at SERA Restaurant! My favorite is the Avocado Toast, which will fill your plate. You will love the vibe, scenery, and the Mediterranean menu! Near all the shops too! Ask for Delia, an amazing server at SERA who welcomes you with a smile and will check on you continuously.

Great staff and new accomodation, perfect for a short stay or overnighter between flights. Neighbourhood around hotel is older in appearance when approaching from airport.

bad

We were very worried about coming to hotel due to the rating dropping as months pass by after booking our stay… and seeing all the bad comments. It wasn’t the best stay but staff made up for our experience (for the most part). Had to move rooms to because of a maintenance issue in my first room. There is no service elevator which is very strange. Seeing the service staff riding the same elevator can be disturbing, some delivery people on tiktok and YouTube while in elevator, it’s obnoxious. Adrian the front office manager corrected our issues swiftly, and give us apologies til the very end, I understand it’s not the front desk in fault for the housekeeping services, so the apologies don’t really make up for much if the root of the problem lies elsewhere. 8 day stay, I have to continuously request housekeeping, I even provided front desk with our specific time preference and they promised they give the notice to housekeeping, but still was not completed as I simply requested. I did not imagine I have to request to have our room vacuumed and double inspected for dust, I thought no one lived in the hotel room for days to the amount of dust… One of my last day, I left gratuity for the housekeeper. I entered my room to grab an item I left behind and bumped into the housekeeper in room, she cleared trash and took the tip, she seemed to rush out when I ran into the room. I told her I was just grabbing something quickly and she could continue, and she respond “someone else will come”. The tip was meant for the person who provided service … not just remove trash?! I did not understand this, they have different service worker for each task as so? In room dining, not convenient at all, phone tag every time I tried. Morning manager at restaurant, it will be busy with long lines and he is functioning as so slow with no care in the world and line of guests watching. No apologies for any wait. Jessa from front desk is very kind and sweet. She seemed overwhelmed when I stop by to give a small request, I appreciate her patience to talk to us. Hotel seems severely understaffed, I would assume there is separate staff for phones but seems like no, if you’re at the desk during busy times, you will hear the phones all ringing like no one picking up because all front desk personnel is occupied. How does the hotel management expect this hotel to function properly like this? As much as Adrian provide excellent service and extend his apologies, and acknowledged our needs, I cannot say I would return anytime soon. New hotel needs to work on things still, and it will take time. Location good if you don’t want to be in tourist area. Nice break from waikiki but I still like Ritz Carlton and Moana Surfrider. Modern amenities. Would have been great room but for being a brand new hotel, seems like upkeep staff is not preventing wear from rooms to best abilities. I would have thought the hotel is maybe few years old, surprised to hear it’s only open one year, seems like much much longer. Speaking with Front desk, they belong at a hotel that can keep up with their level. They just deserve more compensation for all they put up with that the upper management cannot deal with properly.

Location was excellent. We were upgraded to similar room at higher floor. Beautiful view of the beach

Staff was amazing, we had an issue with our check in and they immediately resolved and even treated us to an amazing room upgrade for the inconvenience. Location was great and rooms were beautiful and super comfortable. Would stay here again.

We love this hotel and will return. The location is easy walking distance to the convention center or ala Moana. The rooms are clean and new and the bar/restaurant downstairs is delicious. The beds are comfy and clean. This place is an excellent choice if you’re looking to stay out of Waikiki.