Renaissance Honolulu Hotel & Spa

Truly enjoyed my staycation. Will do it again. The staff were all very friendly and helpful. Thank you for the wonderful service

I had a wonderful experience from the moment I walked in the door to check in. My first encounter was with Joe, who made the process seamless. He upgraded my room to an ocean view and told me about the hotel. For the 4 days that I stayed there, he called me by name and was always available to answer questions. The rooms were very quiet and the pool area was beautiful and very peaceful with a bar area where drinks and food were available. I would highly recommend this hotel for anyone who wanted to be a little removed from the crowds of Wiakiki.

Great stay. New property, well located and close to the tourist area of Waikiki, vallet staff super nice. The spa is also amazing, me and my family had one of the greatest massages ever.

The hotel was very new, and fresh in appearance but the only down fall being the extremely expensive restaurant. Breakfast was very nice but hit and miss what you actually received. You had to phone your Breakfast through every morning, even though we ate the same every day. Overall had a pleasant and comfortable stay. 8 out of 10.

Rooms are so spaces, clean and comfortable, staffs are very helpful and friendly. Great breakfast (warm pastries and fruits) at Mara restaurant, fine dinning at Mara too. Only 5 minutes walk to Ala Moana Shopping centre, will definitely stay here again.

Great location.

You have to stay at one of the "residence" rooms with kitchen, fridge and washer/dryer (one unit). The views were great, pool was great, beach chairs, go pro, restaurant, valet staff. Everyone was 10/10.

HORRIBLE

We checked came to check in at 5pm 2 hours after check in is avail. Only 2 of our rooms were ready… we had to wait an additional hour to get the 3rd room. 3rd rooms tv did not work the whole 3 days we stayed here… wasted time with maintenance guy who couldn’t fix it and new room was not offered till the night before check out… Had to call and request maid service for all 3 rooms as it was never done all day so they had to come up at 8pm The restaurant on site Mara is quite over priced for the food you receive and slow service by the staff.. we ate here 2 times as we were trying to give them another chance and had room credits we had to use first time a member of our party waited 20 mins for her drink, the 88 dollar steak that was ordered well done came out medium. The 2nd time eating here because the waiter didn’t write down the order forgot about the coffee for the table and also 3 plates where ordered with eggs well scrambled came out quite runny still. At check out we got to settle the bill as they told it’s easier to put all room charges on 1 room and the resort credit can be deducted for all 3 rooms on to the 1 well that didn’t happen either only the credit for said room was deducted.. End result after talking to the front desk at check we did finally get a 200 dollar comp for the room inconvenience..

I love the location. It's literally across from Ala Moana mall. There's a ton of dining options nearby that's just within walking distance. I actually really like the fact that it's the only hotel located outside of Waikiki, though they do have a shuttle service that takes you directly into Waikiki.