Global Luxury Suites San Jose Downtown

Could reach no one. Had to text or email and took hours to respond. Had to park outside in Downtown. Could never reach anyone for parking. To lower easement for 2 days before maintenance came out . Had to buy my own plunger. Front desk and concierge were no help.

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Property is non smoking but tenants Nextdoor smoke all day and night and the smell comes into the apartment thru windows and ventilation

Check in great. Location fantastic! Kitchen and living room were comfortable. Bathroom slow sink drain Bed not comfortable Sheets did not fit bed well Pillows were very uncomfortable Too many rule sheets. Bedroon

Very safe

Great location and great apartment. Good value for what you get. Kitchen could be better appointed. Pickup process was pretty bad. Concierge with keys was nowhere to be found.

Location and felt luxury

Dealing with the booking agency multiple times every single day of my stay made it stressful and hard to enjoy.

Awesome building and location. Going through hotels.com created some complexity on the communication front. One big issue with this property is parking. You have to give them the details on your car 48 hour prior to arrival which is tough with rental cars.

If the pool is not working , you need to make the information available at the time of booking so that everyone can make educated choice..

The "customer service" is HORRIBLE. There is no one to answer the phone, there is no sign out front to even find the "hotel" easily. What this place is isn't even a hotel. They are apartments posing as a hotel. It is basically an ABNB. They have a key scam going where they hand you an envelope with keys and then walk away before you can even examine what's in the envelope. Then when you realize that you haven't received all of the keys and notify the "concierge" he or she will not help you because "they don't handle that". The lost key cost is $350!!! You are also presented with a list of rules that is ridiculous. Something that had our company known about from the start we would never have booked here. I am already expecting a fight regarding the room condition (which is why pics were taken), and the key scam. Do yourself a huge favor and DO NOT STAY HERE!