Global Luxury Suites San Jose Downtown

This is an apartment in an apartment building, so no hotel type amenities but very comfortable and conveniently located. There is a coffee shop nearby and the unit has a furnished kitchen.

The property is excellent and so are the apartments, but the check-in was terrible, I shared the apartment with a colleague who arrived before me and they did not let him in. I had informed the property the day before that he would arrive earlier and gave them his generalities. He even had a copy of my passport. In the end he had to book a room elsewhere for the night.

Location is great for downtown or if your heading to a Sharks game

Door to balcony was broken This is fully occupied apartment complex

Terrible experience with this place. Called and the management was not there to resolve my request.

This is first an apartment building. We were given no information about the building. We asked the concierge where the pool was and he didn't know! There is a club right across the street that was so loud until 1:30 am! That's probably why they let it out as a hotel because no one will sign a lease. There were 3 different directions as to what to do with the keys at check out. I replyed to an email and never received a response. I called the number and they didn't pick up. We were given no instructions on the elevator. You need to scan the fob on the key chain to select your floor. We will not stay here again.

Location

The discrimination because I had a special needs child that had a episode

no heater could not enter apt hard to access

Awful company to deal with, stay away. I had booked this for 5 nights - firstly they kept bombarding me with several emails asking for car details which I had already provided (I was sent 20 emails in 24 hours) then suddenly they emailed in the day of check in to say there was no water at the property. I finally managed to get through to someone who claimed she didn’t know what was going on. She said she would investigate and let me know. I was due to catch a flight. She finally emailed to say there’s no water at the property and I won’t be able to check in. In a rush I quickly had to book another accommodation. It’s been 10 days and I’m still waiting for my refund, they claim it’s with management to review. What is there to review? 10 days and still no refund. Please do not book this accommodation. Booking.com have also been useless with helping to get a refund