Global Luxury Suites San Jose Downtown

Was close to bars and restaurants.

The water was shut off for 2 out of my 3 day stay with no accommodations from the place. I couldn’t shower, use restroom, brush my teeth, etc. I had to leave to be able to use restroom and go across the street. Was a lot of money to spend for a place I couldn't enjoy or stay in. Was the worst vacation for us.

The only issue I had was the paperwork and communication was annoying. I had to fill out two different forms with basically the same information. I got 27 emails from booking to checkout. That was excessive. The place itself was fine. Easy walk to the restaurants and stuff.

Check in was awful. When we got there, the concierge couldn’t find anything about our stay and spent 30 minutes+ on the phone going back and forth with someone named Maria. I had to show them receipts proving our reservation. From other reviews I tried to do my due diligence ahead of time by filling out the form and calling the number on the form but that obviously didn’t help. We asked for parking (extra fee) and due to the confusion we’re told we would get it the next day. We didn’t and that concierge person said she had nothing to do with it. There was a hockey game and no parking so we had to park blocks away. We did end up moving the car closer around 11 pm because we were worried that our car would get broken into. It’s 2 hr parking starting at 9 am so we figured we had enough time when we checked out. Nope. We got a parking ticket at 10:04 am. The apartment was nice be but not worth all of the trouble we had staying there. It is an apartment building and they are renting some of the units out but very disorganized!

Large apartment complex in great downtown location. Very clean, felt safe with locked outer doors and concierge at desk. Comfortable bed, good heating and cooling, wifi free and efficient. Apartment was equipped with oven, stovetop, microwave, washer and dryer which was very useful for a week long stay.

Lounge/ diner furniture was comfortable but rather sparse - one 3 seater lounge- no easy chair. Would have been better with more crockery and cooking dishes - with only 4 plates, bowls, cups etc we had to run the dishwasher after each meal instead of when full. Fry pan and saucepans good but a couple of baking/ serving dishes would have been useful. Did not mind that the apartment was not serviced but PLEASE leave enough consumables for the number of nights holiday makers are staying - one small tablet of soap, one shampoo, two sachets of dishwasher powder etc just not enough.

Not easy or impossible to park to check in. - The coffee machine was broken - The 24x7 support didn't work - The concierge didn't care about anything and didn't react on any issues reported to her

The bed was AWFUL! Nothing at all luxurious about it. The couch was broken, no one responds unless they want a form filled out or they want money. One elevator was working. They wait until the last minute to give you entry instructions and check out instruction. The actual apartment complex will give you the keys but has nothing to do with renting it.

Very nice location and nice apartment

We chose this accommodation because it was very close to the venue of a conference we wanted to attend. One day before our arrival, the operator simply rebooked us in an accommodation in Mountain View due to "maintenance" and offered us a cancellation free of charge one (!) day before arrival. When you have a 14-hour flight ahead of you, you usually don't have time to look for an equivalent replacement, so we accepted the rebooking. However, instead of a 10-minute walk, we now had a one-hour bus ride to the conference. Access to the apartment was also problematic. We arrived in Mountain View almost at midnight. The check-in information suggested a 24-hour check-in, but no one was there. After an expensive 30 minute phone call, they almost realized that they forgot to send us the codes for the doors. The apartment itself was clean and of average standard. Like almost everywhere in the USA, many things look good at first glance, but leave a lot to be desired in terms of quality.

Check in was miserable Rebooking to appartment 1h bus drive away from the initial one. Totally not nice.

Like the other reviewer said, it's really a tale of two halves: the pre-arrival communication was lacking but the property itself was super. After making the reservation I got an email and text asking me to complete a Move In form. I had a question about the form, emailed the contact and got an immediate answer back. So far so good, but then I emailed the form back to the contact and nothing. The next day I got another email and text asking for the form so I tried again and still nothing. Finally the property's leasing office called me and I was able to send her the form fine. Yet I continued to get emails and texts from GLS asking for that form every day for the two weeks leading up to my stay! This happened even after getting an email from them saying I was all set! Finally when arriving at the location, I was told by the front desk that the leasing office wanted me to return both sets of keys to them via the front desk, but a letter in the room said I was supposed to leave one set in the room and turn in the other to the front desk when leaving. Unable to contact anyone on the federal holiday, I went with the front desk's instructions since the leasing office had been more responsive earlier. Fingers crossed I don't incur a lost key charge! After all that the property was great! The room was well appointed, clean and comfortable. Right across the street is a food hall with nightly live music in an inviting open area that winds down at 9. But worth all that stress?

Terrible onboarding. Good property