Affordable Cozy&Chic Hotel in Philadelphia

The check-in instructions were not clear. The house number is not clearly marked and the front door could be one of two doors near each other. Part of the entry code was missing for the front door. The managers were responsive and told me to read the instructions. Not helpful at first, but responsive. The place and location are in rougher condition than the photos show. There were a couple of holes in the wall near the front door. There was a towel bar missing, the floors felt like they hadn't been swept in a while and one of the kitchen chairs was broken. (I tweaked my back on it when I went to sit on it and it flipped me out of it) I did tell the managers and they did come fix them both...but my back was a bit sore for my trip. When booking the trip they do advertise that an additional deposit needs to be made to them just in case the place is left in bad condition. No where does it say that deposit will be taken outside of Hotels.com and by a third party. Hotels.com says on all of its' emails to not send money through a third party. I tried to cancel my stay because this place didn't obey the rules of Hotels.com but they wouldn't cancel and Hotels.com was no help with that. I left the place better than I got it and took pictures upon leaving for verification. I have nothing to say about the kitchen, appliances or televisions since we didn't use them at all.

This is a cheating property, they claimed a damage after more than 10 days after departure saying that the bed frame is broken which is not caused by us, highly not recommend this property unless you want to be cheated

Location to public transport

On-line pics were misrepresented in comparison with the actual property

The pictures of the property were misrepresented

The managers charged me for torn sheets on a bed that I didn’t sleep in. Additionally, I was charged for a towel and 2 pillows. I didn’t know there was an inventory checklist that I should have consulted.

It was a good place to be, especially as people who really just needed a place to sleep and relax in at night after running around all day. It was nice and quiet, very close the zoo, which was very nice, and pretty comfortable. We had some mild issues with getting the Internet to connect to our phones, but communication was easy and quick enough to sort out any issues we ran into.

The staff were friendly.

WiFi doesn’t connect. When it connects it’s dead slow. The beds are too small for a six feet person. And the bedrooms are quite different from what the pictures show.

Pro: - good service, always got a fast response - Ok stay and on the cheaper side - Roku TV - 7min walk to train station (20min till downtown) - Walking distance to a lot of restaurants and corner stores

Things that can improve: - Stains on towels - Pans and pots can be bigger (they are really small) and some utensils were not clean. - Ants in the bedroom especially on the bed and nightstand (and I didn’t even have food in the room) - More towels and toilet paper - Shower works weird, and water didn’t drain, bathtub was filled up so fast when showering