Mondrian Bordeaux Les Carmes

Beautiful hotel with excellent service. The spa is top notch with a great sauna and human and nice inside pool. Everything is super clean and well appointed. High quality linens and amenities. We loved the restaurant too, be it a bit pricey. Anyway, we loved the hotel and will be back this coming weekend!

Amazing Hotel, beautiful, comfortable, elegant, cozy…

Loved the modern style and luxury of this hotel, the quality of the bed, bathroom fixtures, towels, coffee (Lavazza in room) Didn’t like how dim in room lighting was and gym a bit sub par for a luxury hotel. Other issues: - I arrived after 11 PM, and person at front was unable to check me in and took >10 minutes to get someone who could. Did not offer me welcome drinks that came with my reservation; had to ask someone else the next day. inflexible with a late checkout without paying, and although let me to use the gym there was no place to shower. Overall, I felt checkout experience was overly rigid considering I departed on a non sold out Sunday. The other disappointment was persistent notification of staff about a broken bracket/handwash on floor. Staff said would fix multiple times and never did. Twice came into broken cleanser, and bracket on the floor

Beautifully appointed.

5 Star staff in a nice 4 star hotel. On the north edge of Bordeaux in an area that is gentrifying . The beautiful old building’s facade was kept and a very modern new hotel built behind it. The secret of this hotel is the fabulous

Un magnifique hotel! Très propre, calme et service exceptionnel. Le fait que l’hotel ne soit pas en plein centre-ville ne nous a pas dérangé, et rendait les trajets du matin et du soir plutôt charmant le long des quais.

Super clean is amazing a restaurant food was exceptional. I’m having definitely be back beautiful Hotel.

Brilliantly designed room. Exuded a sense of style and comfort. Loved my brief stay in it.

Unfortunately they take a deposit from you when you stay here which they don’t return to you - my card was charged in full upon check in - $1250 - and they are not returning it. I have tried reaching out to them multiple times, and they tell me each time that it just takes a while to return to the card. It has been almost 2 months since the initial charge - so I’d say they are just keeping my deposit money. It is meant to be used towards food you have etc - but my tally didn’t warrant keeping my whole deposit. It’s really terrible practise, and is basically theft. I otherwise had a lovely stay - so this really is a shame as it isn’t reflective of my time spent at the hotel. My experience was a good one overall - but this made me never want to return sadly, and has tainted the experience for me.

Beautifully appointed room. Quiet and private location. Well appointed gym although very small. Nice pool and sauna but with weird rules that aren’t obviously published anywhere - expect a telling off from the ‘wellness’ staff if you don’t follow the mystery rules! Bar is very nice, a great space to relax and service there was outstanding. Restaurant looked lovely too, but with dinner service not starting until 7pm, we didn’t bother - plenty of other equally good/better options nearby. We didn’t have a car, but the bus and trams in Bordeaux are cheap, regular and safe, and the hotel is less than five minutes from stops in almost every direction.