Best Western Premier Marvella Nha Trang

Close to center , close to beach ..staff so kind and gentle

Bathroom of my room was having shower not protected and then easy to make wet everywhere ..something a bit uncomfortable

The location is good

Space and comfort of the room

Coffee quality at the lobby bar

Breakfast was good. Good spread.

None

No room cleaning or fresh towels unless you ask for it .

Good location. Nice staff

The room is a bit small.

ay, half of the room was uncomfortably hot due to a malfunctioning cooling system. Despite bringing this to the attention of the staff, the issue was not resolved, and I had to endure a subpar stay.3. **Power Interruption:** Opening the windows or balcony door resulted in a power outage in the room, which was highly inconvenient and indicative of maintenance issues that need urgent attention.4. **Service Quality:** Regrettably, the staff at the breakfast service were unwelcoming and unfriendly, failing to deliver the level of hospitality one would expect from a reputable establishment.Overall, my experience at your hotel fell well below the standards I would associate with a 5-star establishment, resembling more of a budget motel than a luxury accommodation.As a dissatisfied guest, I must convey that I would not recommend your hotel to others seeking a pleasant and comfortable stay. The issues I encountered during my visit were unacceptable, and I urge you to address them promptly to prevent future guests from experiencing similar disappointments.trust that you will take my feedback seriously and use it to improve the quality of service and amenities at your hotel.