Laceby Manor - Spa & Golf Resort

Room was very nice and comfortable Food was very good (when available)

Hard to find check in No food available in sports bar for lunch and restaurant sent us away saying they were full….asked where we could eat on site and was .told to go to the pub up the road. Restaurant staff mainly looked miserable. Cleaner came in room 30 minutes before check out WHEN I WAS NAKED Breakfast time we thought was too short ending at 9.45…..paid quite a bit for our package and only learnt on arrival that we were only entitled to continental breakfast and wanted another £30 off us for English breakfast Coffee machine had gone capunk according to restaurant manager at our evening meal….so no coffees…..just a comment saying “it’s too late for a coffee anyway” We were forced into eating much earlier than we would have liked due to restaurant fully booked ….however half the tables were never taken. Couldn’t really enjoy the place as we had to travel off site for the afternoon to get food…..nobody tried to help at all. Toilet was a pain to flush as it wanted to keep filling up so you had to keep going back to it to mess with button. Always like to have complimentary biscuits in the room …there were none. TV was a bit small and low down so hard to watch from bed where it was set up to watch from …..also it was very difficult to operate and understand.

Lovely food. Very helpful and pleasant staff. Nice bath on the balcony

Extractor in the shower room not working and room steamed up to be fair did not say about it until checking out

Lobed the room and staff were lovely

Spa was ecpensive for what you got as smaller than espected but still a lovely place

Amazing service with a beautiful location

Loved the location, the views are superb especially when you have them on the doorstep of your suite. The food was standard, decorated and presented great, tasted ok nothing to rave about. We checked in at 4pm and check out was 4pm which by the time your breakfast is served to you the next morning (we waited an hour) its time to check out

The staffs attitude was unfortunately extremely standard offish and at times blatantly rude. Its the old but prominent feel of because your "not a member of the golf club your treated differently" and this was absolutely the case with laceby manor. The electricity went off x3 times whilst changing for our booked dinner reservation. No apologies, just a "its a grid issue" when we questioned it. Went to the oak room for our dinner, started with a drink and were told when she served us the drinks that shes going to need the table at 8pm so could we please order. After our dinner we went to the bar area, sat on the couch opposite the fire with another drink. The whole aura and vibe in there is very quiet reminds you of a church like atmosphere, we were chatting about our children and the year ahead laughing and planning. The next thing I know, the woman working the bar is beside us telling us with a not so respectful approach that we need to stop arguing and keep it down or we'll have to leave. Of course I challenged this, asked her who I was disturbing after assuring her there was no arguing afoot to which she replied "well I can hear you at the bar" which was 3 feet away. My husband then advised her that when in a bar, people do talk to which she advised that "we dont have people talking loudly here". We finished our drinks and left, I felt her eyes boring into me and it was uncomfortable to say the least. When we went to the restaurant the following morning at 9.30 for breakfast again, church like atmosphere, the members have clearly made acutely aware of the "dont talk loudly" rule. Safe to say we wont be returning, we clearly dont fit in with their expectations.