Laceby Manor - Spa & Golf Resort

The Bath tub on the Terrace

Spa usage was not incuded in the (quiet high) price & neither was any hot breakfast. We booked for a very special occasion. The management wrote a note upon my request & we got some lavender spray as welcome but we felt the overall experience was disappointing (stingy). The reception staff was kind and helpful (within their remit).

At around 10:30pm on the night of check-in, I attempted to shower and discovered that there was no hot water. My sister and I went to reception at that time, but it was locked, leaving us unable to report the issue that night. The lack of hot water continued throughout the entire length of our stay, and we were unable to use basic facilities that should reasonably be expected. At checkout, I was offered the use of a shower in reception as well as a coffee, both of which I declined. I was assured that my complaint would be addressed and that I would receive an email with further information. As of 12th of November, I have not received any communication.

Not having access to hot water .

Clean rooms , modern design, friendly staff, outstanding gym, delicious breakfasts cooked to order

Access to spa facilities for guests would be a plus

The room was very nice.

Outside the room was some kind of generator which kept us awake all night. We had to move the mattress from the bed away from the noise. Tried to contact the staff early in the morning to request to change the room so we could get some sleep but could only leave a message on the answering machine. We spoke to the receptionist around 7.30am who informed us she would what’s app the group as the manager did not start until 9am. We have not been contacted since by anyone.

It was great, very comfortable, highly recommend.

Some things in the room that were essential were missing. Bins, fridge and some more comfortable seating in the balcony

Great first impressions when we arrived, vety helpful and cheery staff in the spa.Checked in and used the gym. The room was lovely, bed very comfortable & super outlook onto the golf course. We had a pizza for lunch and evening meal in the Oak room which was delicious. The only thing i was really disappointed in, was how miserable the staff were in the Oak room. There were quite a few of them and felt they just didnt want to be there! No chat and worse of all no smile, a smile really does go a long way, especially when you are working in a high end establishment.

Absolutely perfect, thank you x