New Holgate

The rooms are a nice style but there were so many little things that went wrong - there were no glasses in the room, not enough towels, the booking says luxury toiletries are provided but we only got a cheap handwash, there was a coffee machine at breakfast but no coffee pods.

Do not stay in winter! We had to check ourselves in due to staff illness. Once inside, we found all these little problems so tried to resolve them - most happened in my parents bedroom as they were in a basement bedroom which must not be used very often. The biggest problem in the lower bedroom was cold and damp - not what we wanted in February when celebrating my dad’s 80th birthday. The thermostats in the rooms didn’t work so we had to be told how to change the overall temp control for the building. This fixed some radiators but not all, so the bedroom was cold. The staff tried to be helpful to resolve these issues but the owners obviously don’t care about customer service. The person who was on after hours service did not answer. Luckily I had the contact details of another member of the team as they told us how to get in, so he did help with trying to get the heating working. We asked for a free breakfast which the weekend staff kindly agreed to, and the chef cooked a very nice meal - it was fresh and hot. So some of the details were done well. And the staff that tried to help, were polite and friendly. I have rung the hotel 3 times to iron out these issues and ask for an apology, but the owners ignore the messages and do not care. The photos show the damp patches and that the hotel is not well maintained. Hence why I am having to leave such a bad review.

Lovely spotless room. Good location for us. Nice to have parking.

Nothing.

Location is slightly out of the city walls so very quiet.

Nothing.

Gorgeous clean rooms and amazing breakfast! Great location with parking (£20/ night extra).

The traffic was audible on the front of the building from early morning, with the single glazed windows.

Super atmosfære, svært koselige og oppdaterte rom, folkene, frokosten var utmerket. Kort vei til togstasjonen. Kjempegod seng.

Ikke noe spesielt. Det er en ganske trafikkert lokalvei utenfor, men det plaget ikke meg.

Lovely room and breakfast was excellent. Located away from the centre but within walking distance. Private car park which had charging for an electric car. Was able to pay for early check in which was really helpful for us.

I would have loved a bath in the bathroom.

It was beautifully decorated, clean, felt premium and all the staff were super friendly. It was really quiet too which was great and only a 5 minute Uber to where we needed to be in the city centre.

Lovely welcome. Lovely room.

Very good location, short walk to city or cheap Uber ride. Very clean and nice feel and interiors Staff friendly and helpfull

Great location, nice building, good breakfast, excellent staff.

Thought it was a little expensive at £200 and was quite miffed to be charged £15 for parking. Apparently if you book direct you aren’t charged for parking, shame to penalise Booking.com customers.