OYO The Pleasant House

Shocking customer service. Zero regard for providing a good service

Everything. Very unpleasant and dangerous

Facilities

Comfort

Cleanliness and Comfort

Big Room

The bed, room, toilet, kitchen.

The bed had bedbugs (I sat on the chair throughout my stay and couldn't sleep which is why i left every early in the morning), room was overhyped via the images posted online - not as big as it was portrayed. Kitchen dirty. The microwave stinks - I could not warm my food because it was very dirty. The toilet rough and the shower head was somehow - though I didn't bother trying it because I was put off with the way the bathroom/toilet was not well arranged. The whole environment was not tidy - from the look, work was ongoing. They shouldn't have put up for ads in the first place until they complete the work. Only thing was the guy who helped me in sounded quite nice.

The owner was very helpful and very nice. The room had been modernised also plus the communal shower was quite powerful and efficient

The door lock was quite complicated and we got locked out once or twice but we did receive help with it. However, we did feel a bit unsafe knowing that it was a pin-code, meaning anyone with the code could get in. The bathroom also didn't feel too safe since people did try and open the door whilst you were in. Although it can't be helped, there was construction going on in the home which meant there was a good few builders lingering about, even leading to small bits of debris falling on our heads when we arrived.

Facilities