Caistor Hall

Nice building

Bathroom was cold as there was no radiator in the bathroom. Radiator in the room was not working, a portable radiator was provided. Glasses for drinking water in the bathroom had not been changed from previous guests.

The food choice at breakfast was good

The room and en-suite were in poor condition and didn’t reflect good value for money. Decor and Furniture was shabby and well worn. the en-suite was tiny, minute sink, shower tray was like a trampoline, the shower was not thermostatically controlled, not water took ages to get through to basin tap & shower and the light above mirror was not working. Generally all very outdated and below par for the price charged.

A lovely hotel with lovely gardens.Stayed here previously and really enjoyed our stay

The view from our bedroom( room 4 ) window was straight onto roofing..not a great view but understand that the position of the room didnt allow for any other view! The non slip mat within the bath had a black mark which I presume was mould. We had come to Norfolk to visit my 91 year old mother in law, we asked on Wednesday evening whether the hotel served scones and cream. We were told the chef would specially bake us fresh scones for Thursday morning.The scones were served and they were OK but nothing to rave about. We ordered tea and scones for 3 people.They were huge scones and we couldnt finish them so we took what we didnt eat home. By 5pm these scones were as hard as rock! As someone who bakes regularly, it was obvious the scones were not freshly baked! In my opinion they were scones that had been taken out of a freezer and warmed! I found this very disappointing and felt that because we had been told the scones would be freshly baked, we had been mislead.

Breakfast was fabulous

Staff were excellent room was excellent

The room was large and comfortable, the bathroom had a good shower the bar was good and staff were excellent.