Old Abbey House

Excellent communication with the property staff throughout the stay. The room was a peaceful, quiet retreat in the heart of town - modern luxury tucked inside a beautifully preserved historic building.

Location

The staff support was horrible, asked for a twin bed or a spare bed to cater to my 10 year old and they said they couldn't help and offered to charge me an extra room if I needed an extra bed. Doors are designed in a way that they keep slamming. Woke up at night every time someone entered or left their room.

I liked the location and the style of the property. The space in both rooms that we booked were great.

Both rooms had an instant mustiness to them. They felt that they hadn't been aired at all. They were both cold and there were no staff to ask how to heat the rooms so we had to use the small heater in the cupboard. The suite was dusty and had a large bumble bee alive by the bed. The bathroom had nowhere to put your toiletries so I had to use the floor (not ideal for any room but especially a suite). The suite as an amazing size but didn't feel warm or cosy as no carpet, large windows and the heating not really working. The HTR in the bathrooms hadn't been put on. It felt quite soulless due to no staff and even if no staff on the evening - at least prepare the rooms better and make sure they don't feel musty and unused when you know you have guests that have booked them. Car park was full but local car park was very close. Just had to unpack our belongings first and then go outside again to park the car.

comfortable room, perfect location

spacious comfortable well equipped room

Excellent location

Nothing

Great location, close to everything. Good parking and close to the Waitrose. Bathroom and bed are comfortable and everything is clean.

Kitchen equipment could be updated. No coffee machine. The TV is super small and in the worst location in the bedroom.