The Stroud Hotel

The Stroud Hotel looked nice at first. The bar looked nice enough, but up in our room the bathrooms were disgustingly dirty. Not just some dust in the corners, but splatters of piss all over, including a large dried slick in front of the toilet. There were also multiple other drops of fluids on the floor and walls and hair on the carpet. I would have gone downstairs to complain but there was a metal shutter down at the front desk and I thought that complaining to the bartender wouldn’t be useful. The next day I checked out early and even though I had paid for two nights in advance six months earlier, they charged me for my night. I explained that I had already paid but they said that as Expedia hadn’t paid them, they had to charge me. I said that this seemed to be a problem between them and Expedia, not my issue. Overall, it was a horrible experience. You don’t expect your new room (in a newly refurbished hotel) to look as filthy as a bus station toilet. And instead of having my fee for the night waived, I was charged twice!

Beautiful rooms and comfortable beds, we really enjoyed our stay.

Perfect for train travellers. Beautiful bar and dining area. Our room was spacious and clean. Staff were very friendly! Looking forward to returning one day.

A well located comfortable and reasonably priced hotel offering good food. Very convenient for Stroud station (directly opposite!) Although it could do with a little more parking for those visitors arriving by car.

All round great place located by the railway station

We'd booked a half-board stay as we had a hotels.com voucher to use. The hotel staff (Nicky) in the week before the stay were really helpful re the planned Sunday evening stay. Long story short, plans went awry on the day itself. Not only did the staff on the phone help, they went above and beyond and were fabulous. Josh in particular was a star, and the lady on reception the following morning was equally lovely understanding. The two gentlemen on the bar & reception were incredibly friendly, helpful and informative. The room itself was spacious, great bathroom and breakfast is not only a wide choice, it's also incredibly tasty, as was the deli board the night before. We're intending to come back in a less time-pressured manner!

This is a pretty hotel with gorgeous new decor, and the staff are really nice but clearly they have a lot of new business issues that made the overall experience exhausting. For example, the cleaning process left a little to be desired - after my first night I came back, walking past open cupboards full of bin bags and random tubs of cleaning supplies to find the door to my room unlocked (with all my valuables out because there is no safe in the rooms), no towels and grubby footprints on the bathroom floor. The convenient amenities just aren’t there which was disappointing. Another example of purchasing a pretty coffee appliance but providing no milk or fridge. Whilst I understand that yes I could’ve walked to the bar… did I want to do that in my PJs once I’d settled.. not really. An idea concocted by someone who’d never stayed in a hotel maybe? The hotel is a pretty choice if you are visiting Stroud and will sleep there and nothing else - the beds are very comfy provided you get a room away from the bar so you can sleep and if it’s not too hot out (there is no aircon). But if you are planning on spending more time there, as I did, trying to work with patchy wifi and bar music belting in my room until midnight, I would go elsewhere until they’ve matured as a business. I may have felt differently if there was more transparency to customers on arrival about the challenges, and they provided ear plugs/alternate arrangements for those working or with families.

Lovely recently refurbished room, big bed, modern bathroom.

Booked this as a last min treat when visiting family. We had several missed calls asking what time we would be checking in. Were advised that the reception team leave at 8pm, but the keys would be left behind the bar, however check-in is advertised as until 10pm. No issues collecting the keys were given a friendly welcome. Once shown to the room which was finished to a lovely modern standard we soon realised our bedside lighting didn’t work, this was due to having no lightbulbs in!!!! We then discovered there was also no bin in the room or bathroom. Another down side was whilst there was a pantry on each floor with a fridge for milk, they were unable to provide a small fridge for the room to store medication. We didn’t feel happy to store such items in a shared fridge with other guests. We slept well but then unfortunately had no hot water in the morning for showers. I discussed this with the team who said they restarted the boiler however we still had non by the time we left. I dislike complaining but did feed this all back to the hotel who apologised and said they would take my email and see what they could do to resolve issues. However have heard nothing. Very disappointed, we decided to support a new and local business and know there can be teething problems, but to not even have hot water was poor. Feel we would have had a better and less stressful stay at the local premier inn. Such a shame as there’s a lot of potential to be good!

First impression, the hotel is amazing, rooms are beautiful. Very soho house vibes. Just don’t stay here if you want a peaceful getaway or a good nights sleep. The sound from the function room, restaurant and nearby Wetherspoons pub all travel through the walls and there is really nothing you can do to save your sanity. The fire doors continually are slammed open and shut with guests coming and going. You feel as if you are being waterboarded with the constant noise at peak times when the hotel is busy. I’ve never had such a bad sleep at a hotel of its supposed calibre. We did complain and we were room moved to right on top of the function room where the sound from the PA downstairs was a clear as day in my new room. The building is old but clearly they’ve not invested in any sound proofing within their sound system in their public areas. They don’t have milk in the rooms for your tea/coffee station and the ask you to go to a pantry located conveniently on your floor. Our pantry was out of order and instead of delivering milk up to our room. They said walk down two flights and collect some milk from the restaurant. My suggestion is to save your money and stay at the local premier inn. It’s a shame, my husband and I come to Stroud often for weekends with our extended family - it would have been a perfect spot for us to return to each trip.