NaturaLodge Machu Picchu

The family who runs the hotel were very accommodating and went above and beyond to help us with laundry, early breakfast and just general questions. There was hot water which was a plus :). They also have a rooftop that overlooks the plaza, would recommend to anyone.

Bien que les commentaires étaient positifs sur l'hébergement, je suis assez mitigée quant à mon expérience. Dès que je suis arrivée, il n'y avait personne à l'accueil et j'ai du attendre un 30-45 min avant qu'on me réponde via WhatsApp. J'ai pu déposer mon sac pour la journée, et au retour le soir pour le check-in, ma chambre est finalement dans l'hôtel d'à côté, soit le Gringo Bill's. L'hôtel est en colline donc tout est humide. Aussi, j'ai demandé s'il était possible d'avoir une boîte à lunch le lendemain car je souhaitais quitter vers 5h, et c'était non. On m'a dit qu'il serait possible toutefois de venir déjeuner à 4h45 soit 15 min avant l'heure habituelle - arrivée la le lendemain, on me refuse l'entrée. Déjà que j'ai du attendre pour pouvoir manger, j'ai dû aussi attendre pour que quelqu'un de l'accueil vienne ouvrir le luggage room. Je suis donc partie plus tard que prévue :( Malheureusement pas la plus belle expérience.

Location is good and convenient, breakfast and room was good as well. The staff was amazing.

I didn't see that the hotel was located in place where you need to climb a large step, like 2-3 floors up and I had some baggage, so it was not good. But if you tell the staff, they will help you out. My bad, I did see that before going.

The room was clean, the hotel was right off the main plaza, and the host was very helpful with my questions and in offering recommendations for my time here

Tuve una mala experiencia con mi ckeck in, mi habitación la habían asignado a otra persona, pero la manager muy amable súper solucionar el problema reubicándome.

I cannot recommend this hotel enough! We checked in after hiking 12 hours! The gentleman who checked us in was so accommodating. He found a laundry to wash my shoes, which were covered in mud, so that I'd have them by the next morning. The room was beautiful. The bed was huge and SO comfortable. The shower was perfect - hot with perfect water pressure. The hair dryer didn't conk out - there was plenty of power. The breakfast was perfect. Avocado, cereal, banana, pastry, coffee - and they made us eggs! I asked for a band aid and he went out and bought me one. Note - they do not take Discover card, and they charge $10 extra to use a credit card. It was still only $65 ($55 if you pay cash). You have to walk up some stairs to get to it - but do it - it's worth it. I would go back here if ever in Machu Picchu Pueblo again.

Upon check in a man escorted me to a different hotel and was really shady about his explanation. The new hotel staff informed me that he had called them to book me a room when I arrived at the property. I felt very uncomfortable.