Emmanuel inn Machupicchu

No hubo caso que entendieran que la reserva era con desayuno incluído y definitivamente no nos lo dieron a pesar de mostrarles un chat con expedia en el que se mencionaba claramente que ese hotel se promociona a través de EXPEDIA, con desayuno incluído

Esperamos muito quando chegamos pq ninguém achava nossa reserva, que inclusive já estava paga. O quarto era limpo, porém quase congelamos pq não tinha água quente no chuveiro, inclusive falamos com outros hospedes que estavam na mesma situação. Café da manhã simples, fomos pedir ovos e falaram que tinhamos que pagar pelos ovos. O hotel fica bem localizado , bem próximo a estação de trem .

Nice modern and new rooms. Just like the pictures. New TV helped for me to look up last minute YouTube videos about Machu Picchu. Good breakfast at 5am loved hot milk and papaya juice. Could leave my bag at the front.

Staff didn’t seem to know everything always had to call who I assumed the owner for answers. The most disappointment for me was there was no hairdryer the night I stayed. Which after a sweaty day I really need to wash my hair and dry it. The other rooms had issue with hot water I’ve hear complaints from the room next door too (yeah I heard it loud and clear from my room). Seems to have some construction during the day. I also didn’t love that they messaged me from two different phone numbers and called to check when they could pick me up from the train station. A third person messaged me and sent me a picture of the station I’m not sure if it was a third person from this hotel? Really didn’t need to be rushed to check in like that.

Good location Very Nice. Very clean. Nice host. Perfection

Nothing

The women working reception was amazing, always had a bright smile for us coming in. The whole staff was lovely and the place was so clean and nice.

Not applicable

The location was a very close walk to the train, market, restaurants, and massages.

The wi-fi was terribly inconsistent as was the hot water. We were not given a floor mat and water from the shower kept the bathroom floor wet. There was construction taking place on our floor, so there was dust and noise - which would have been manageable had it not been compounded by noise from the train and walkway light streaming through the window. The staff was nice, but not able to move us to a comparable room. Had we not just spent 4 days hiking the Incan Trail to Machu Picchu, we would have been more flexible. But we were exhausted and wanted a hot shower, comfortable bed, and some quiet to recharge. Unfortunately, this was not the ideal location for that. While the staff was very nice, they were not very responsive to our concerns.