Secrets Tides Punta Cana All Inclusive - Adults Only

My wife and I checked in on Christmas Day and had a wonderful time! The decorations and property were beautiful and staff was very attentive and friendly without being pushy. The food and drink options were great as well.

The atmosphere at this location was truly awesome. The rooms were extremely clean and sanitation was maintained at a very high standard. The value for services was acceptable. Noise level was not a concern. The customer service by all staff was off the charts. Respect of guests was at a high level. The amenities at this location are excellent.

Can’t wait to go back. If you have been thinking about this resort book it now. The rooms, staff and resort are amazing. Food was on point! We had the best time and the staff made this trip Thank you Maria our butler, Felix our lobby preferred lounge bartender and Providencia at the lobby lounge. You made the trip so worth it.

We were really excited about this vacation before we got here but this property fell short of our hopes. The food was served cold at every meal and we could not get drink refills. I wonder if the staff was on vacation while were there. We did not feel like we got our money's worth. The staff we spoke to were not friendly and the management representative ignored us.

Terrible restaurants. Only the buffet had good food. Shower cannot keep a constant temperature, always alternated between hot and cold. Below Hyatt standards from my experience. I preferred the other resort we stayed in Punta Cana.

We had a great stay at this hotel. The staff were very friendly and welcoming, which really made a difference throughout our visit. The food was good with plenty of variety, and the restaurants were well run and enjoyable. The entertainment was fun and well organized, and there was always something going on. The pools were clean and relaxing, and the beach was beautiful and well maintained. Overall, everything was well managed and exceeded our expectations. The only small issue was that the preferred/restricted areas near the pool and beach were not clearly marked, which was a bit frustrating at times. It was easy to accidentally enter these areas and then be asked to leave. Clearer signage would make the experience even smoother.

Excellent all inclusive. Beautiful property and most if the food was excellent. There are a lot of activities to join in on if you like. The staff are very friendly and accommodating.

I’m so glad I did my homework when picking resorts. Secrets was beautiful from start to finish. Our Butler Jesuri was amazing, very attentive, polite didn’t complain. Anything requested at any time of the hour HE MADE IT HAPPEN.

The sports bar is the best spot at the resort! Francisco is THEE best!! He took care of us, made sure everything was top tier he’s my favorite at the resort!! Also shoutout to Frex, Rosmeln and Cesar—dream team crew Aside from the sports bar and coffee shop, the rest of the resort is lacking in customer service/hospitality and consistency with making it a welcoming environment. There is no food service poolside, you must walk to the grill and order food or sit down. I did both and sitting down took forever and it appeared they were unorganized—also the food was inconsistent. Burnt burger one day, cooked to perfection the next. The hostess’ at restaurants were not welcoming and the majority of the staff gave the feeling of “I’m just here so I don’t get fined.” At the quiet swim up bar, one of the bartenders used an alcohol I didn’t ask for, then he did the same when I returned and my sister witnessed—he also lied when confronted. For a secrets, I am highly disappointed. I would not recommend and would not return.

Would recommend this location to anyone. All the services, restaurants, entertainment, pools and drinks exceeded expectations.