Staðarflöt Apartments

Check in process was not great. It says we will receive a email 24 hours before with a lock box code and room number. I never received it. And there was no one at the front desk I had to go search for them. Very low beds. Great water pressure though in the shower! Breakfast was okay, nothing special. And not much to do around the hotel.

Very clean and lovely

Two nice staff I met by chance, they helped me to solve my problem, which the host could not, would not. If it wasn't for these two, I would have had to sleep outdoors with my child. It was the worst welcome I have ever met.

We arrived on time. No one was at reception. I did not receive any message about how to pick up the key. I called the phone number provided. A lady answered and asked me which hotel I was staying at. I answered. She hung up the phone. I then called 34 times for an hour, she never answered the phone and never called me back. At the end I saw a cleaning lady in the corridor asking if she could help me. She could not call the hotel person either. In the end she gave me a key to a basic room which was not the one I had booked. I booked a fully equipped apartment and only got a basic room. Reading the comments, I can see that I was not the only one. Never, ever try to book a room at this hotel, you may have to sleep under the stars. After arriving home, I complained about the basic room and the inconvenience and asked for a refund. I did not receive any reply. I asked Booking customer service to help me. They denieded everything, according to them everything was fine.

I did not receive any communication from the hotel before my stay. Upon arrival, a sign said I could access my room key from a lockbox with a code I had not been emailed, leaving me locked out for the night. Nobody answered the phone number posted at the front desk. After an hour of calling and talking to Expedia support, I was emailed the code. The floors were very creaky, making me worried of disturbing other guests at night by walking around the room. There is an in-room kitchenette featured in photos but none of the accessories (toaster, coffee machine, hot plate, kettle) are plugged in and there was a single outlet on the floor baseboard, meaning you'd have to cook on the floor. The kitchenette felt like it was purely for website photos, not actual use. In the morning, I tried to visit the complimentary breakfast but was told it was for other guests, not Expedia guests.

It was clean, the location was good for viewing the aurora. In person, it looked exactly like in the photos, though it felt much colder.

We stayed in Iceland for 13 days and changed accommodations every day, alternating between guest houses and hotels. This one, located near what seems to be an abandoned hotel, is by far the worst of all, starting with the check-in procedure: you receive a message specifically instructing you to call a number upon arrival, where an extremely annoyed and unpleasant person answers, though they did provide clear instructions. Upon entering the room, we found it cold. The bathroom is huge but nevertheless uncomfortable and bare. Poor quality furniture. No charging outlets near the two bedside tables. The Wi-Fi was practically nonexistent. However, it was clean. Definitely not recommended for those looking for a warm and comfortable environment. It’s okay for anyone who doesn't mind settling for less.

We liked everything about our stay. It has nice kitchenette and comfortable beds. Great location. Attached bathrooms was the added facility.

The floor of our room was squeaky which was bit annoying as soon as we were walking on it. An oven could have been helpful to cook ready to eat meals.

The apartment itself was very satisfactory. It is perfect for a couple traveling western Iceland, in theory. There is a pretty much full ( small) kitchen. Fridge, utensils, pots, pans, etc. The building and the rooms were clean, no dust or grime aside from a leak around the vent in the bathroom. The building is quite noisy, siding flapping outside and the wind through the vents was quite loud, this isn't necessarily an issue but something to be aware of given the windy location right by the coast. Also the floors are EXTREMELY squeaky. Unfortunately the communication makes getting to the location very stressful. It is located in the parking lot of the neighboring hotel with the same phone number and no front desk other than a sign to a phone number. The problem is when calling that number I received a message saying "you cannot call this number" and since I did not receive the welcome email I was forced to go into the hotel and knock on a door of a very rude but oddly helpful "not manager" living on the property with access to call the owner and he has the key codes in his room. Luckily we were able to get our room eventually without too much more issue. If the owner would fix the lack of communication, ensure the emails are sent with check in instructions ahead of time, or have a phone line placed within the apartment building or the hotel itself to call of there were any issues, this would have been a very nice stay.