Kami mendapatkan pelayanan buruk sekali dari hotel ini. Saya stay dari tgl. 30-31 Oktober 2021.
Bermula dari email dan chat via agoda dari saya yg merequest kamar double bed smoking, tidak di balas2. Akhirnya saya mesti WA dan dibalasnya baru 2 hari kemudian. Ketika saya sampai dan menanyakan ketersediaan kamar, mrk cm ada 2 option, twin smoking atau double smoking. Payah sekali pengelolaannya, Akhirnya saya pilih twin dengan bed di combine. Ketika saya sampai di kamar, bed belum disatukan, dan ada puntung rokok customer sebelumnya di lantai. Sprei dan gordyn juga terlihat kusam.
Hari berikutnya, saya DIKECEWAKAN dengan kolam renang (fasilitas umum) ditutup karena lokasinya dipakai akad nikah. Saya sudah bayar utk stay di hotel ini, bayar utk pakai fasilitas mrk, tapi ditutup untuk kepentingan sekelompok tamu tertentu. Mereka ini ngerti tidak ya pengelolaan hotel harusnya seperti apa? kok BODOH sekali. Inilah buruknya liburan post Covid, kemarin2 mati2an cari customer krn PSBB dan PPKM, tapi ketika customer datang semua orderan diterima dan gak mementingkan kepuasan costumer. Saya dan bbrp keluarga lain marah karena baru diizinkan utk berenang diatas pkl. 10, pdhl saya check out pkl. 12! Saya harus adu mulut dulu dengan resepsionis, WO dan security utk bisa berenang di hotel yg saya bayar utk stay! Benar2 PAYAH! Akhirnya kami cuek aja berenang disebelahnya orang akad.
Manager tidak ada di lokasi saat kami ribut2, saya komplain pun mereka tidak menanggapi dan hanya frontliner yang meminta maaf.. dikira saya butuh permintaan maaf mereka?? gak ada kompensasi, gak ada toleransi.. hanya MAAF. Menejemen hotel yg sungguh BODOH!
Parkiran hotel ini juga sangat sempit dan menyulitkan mobil minibus, pengelola parkirnya gak mau bantu dan malah judesin kita pdhl kita kesulitan keluar dari driveway lobby. PAYAH staf2 kalian, malu2in..
JANGAN MENGINAP DAN BIKIN EVENT DI HOTEL INI, CARI HOTEL LAIN SAJA!!! *not recommended!
We got very bad service from this hotel. I stay from the date. October 30-31, 2021.
Starting from an email and chat via agoda from me who requested a smoking double bed room, no reply. Finally I had to WA and it was only 2 days later. When I arrived and asked for room availability, they had 2 options, twin smoking or double smoking. The management is really bad, I finally chose a twin with a combined bed. When I got to the room, the bed had not been put together, and there were cigarette butts from the previous customer on the floor. Bed linen and curtains also look dull.
The next day, I was DISAPPOINTED with the swimming pool (public facilities) closed because the location was used for a marriage ceremony. I have paid to stay at this hotel, paid to use their facilities, but it was closed for the benefit of a certain group of guests. Do they understand what hotel management should be like? why so stupid. This is how bad the post Covid holiday is, yesterday I was desperately looking for customers because of PSBB and PPKM, but when the customer came all orders were accepted and didn't care about customer satisfaction. Me and several other families were angry because they were only allowed to swim above 6:00 p.m. 10, pdhl i check out pkl. 12! I had to argue first with the receptionist, WO and security to be able to swim at the hotel that I paid to stay! It's AWESOME! In the end, we just didn't care to swim next to the person at the ceremony.
The manager was not at the location when we made a fuss, I complained that they did not respond and only the frontliner apologized.. do you think I need their apology?? no compensation, no tolerance.. just SORRY. What a stupid hotel management!
The hotel parking lot is also very narrow and makes it difficult for minibus cars, the parking manager doesn't want to help and even judges us if we have trouble getting out of the driveway lobby. WORST your staff, shame on you..
DON'T STAY AND MAKE AN EVENT AT THIS HOTEL, JUST FIND ANOTHER HOTEL!!! *not recommended!
ID
NL