The Signature Haven

Lovely place

Even though i booked 2 months in advance when i got to the property the room was not available and the agent/ owner offered a different. My booking was for 2 days and on the next day the agent came to the room and insisted he move me to anither room. When i refused to leave he waited a while and proceeded to switch off the power in the flat thus leaving us with no lights and Ac etc . I have never experienced such treament before

Was nice

This place exceeded my expectations and was far beyond western standards. Communication with Selassie was professional and effective before I even landed and to check out. My stay was very good and had zero issues whatsoever. There’s an underground parking with security and enough parking for everyone. Staff were respectful and took pride in what they do. This is definitely beyond five stars.

The property was well maintained. My two major issues were; 1.) I arrived at 1:00 pm check-in time, but for some reason there was no awareness that I was coming. I hung around for almost two hours waiting to be checked in. 2.) Later the next day I was hungry, but the on-site restaurant was “invite only”.

The serenity of the place and the rooms

Excellent location and facilities

NOT a Hotel. Apartments that rent out empty rooms as hotel rooms. Check in was very tedious, did NOT have the room I reserved. Had to split up our party of 3 on two separate floors and we did not have access to each other unless we went to the lobby 1st. Even tho a free hotel shuttle was advertised, the ‘manager’ says it did not say that. It did. Then the taxi driver we ordered tried to extort us beyond what was agreed upon after he took us to the airport arrival , not departure area😖 The room was nice and clean. But the toilet ran constantly and there was a leak in the ceiling of the shower that dripped all night. Neither of the lights on the nightstands worked… one with out a plug completely and the other with one prong missing from the plug. Restaurant was nice. In a different building and on the open air rooftop. No indoor seating …. Wouldn’t stay there again.

The apartment was spacious and very clean. Nice rainfall shower. Loved the terrace with the apartment, to sit out there, great views.

This was my second time staying at the Signature; great for short business trips. Not sure why they charge Platinum members for early check-in fees. Also, there is no airport pickup service. Apart from these two minor potential fixes, I’d recommend the place. Solomon was outstanding; he was responsive, very helpful, professional and super cool.