Crescent Place by Mansley

Friendly, courteous, fantastic.. honestly after 10 years at Cheltenham Festival they were truly the best .

Nothing

Clean Spacious Mod Cons

The room provided was different to the room we purchased, for the worse, and the room above us was blaring a tv at full volume until 4am

The location was fantastic. Room was cosy and spotless. Would definitely book again.

Nothing I didn’t like but since we were staying two nights, we didn’t realise the room wouldn’t be made up in the morning. Not a big problem but coffee and tea wasn’t refilled so had no drinks on the second morning.

Fantastic central location with private paid parking nearby. Spacious room. Comfortable bed. Excellent value for money.

Although not described as a kitchenette, from the pictures we assumed that's what it was. It wasn't a problem as we didn't need self catering facilities.

I recently stayed at Mansley Apartments (Feb 25 – March 2, 2026), and it was a catalogue of failures. If you are looking for a professional, quiet, or well-managed stay, look elsewhere. The "Noise" Trap: • Room 7: Directly above a bar called Parler. Music blasted until 11:00 PM. Despite my advance request for a quiet room, I was placed here. • Room 10 (Superior): Zero soundproofing. I could hear every footstep from above. The building is structurally unfit for anyone who isn't a heavy sleeper. Service Failures: • Ghost Staff: Reception was unstaffed the entire weekend. • Hygiene & Neglect: I was provided with spoiled milk at check-in. Despite requesting a replacement, I was ignored—even though staff entered the room to empty the bins. • Spam: I received ~10 automated check-in messages a day, yet they couldn't respond to one basic request for fresh milk. The "Upgrade" Scam: I paid for a "Deluxe" upgrade but had to downgrade to a "Superior" room just to escape the bar noise. Management has failed to refund the price difference for the room I was forced to vacate. Zero Accountability: I raised these issues multiple times during my stay and have followed up via 3 formal email addresses, yet I have received no response. It is clear that once they have your money, they have zero interest in guest satisfaction or basic health and safety standards. Bottom Line: Do not be fooled by the photos. The reality is spoiled food, absent staff, and zero sleep.

Location was great really comfortable and clean

No hot water in the shower