Bintan Exotica Resort By Waringin Hospitality

There were several leisure activities available including table tennis, cycling, swimming, rubber boats etc. The staff were all friendly. We had a countdown party together which was quite fun with karaoke for staff and guests together. Buffet food was good too.

A little expensive. The toilet initially had some rusty water flowing but it was cleared by the staff. There were some bug noises outside which were a little scary sometimes.

The location is amazing, nestled between the forest and the sea. Our hut was right on the beach and to go to sleep/wake up with the sound of the sea is wonderful. We were welcomed like family and every need was met or exceeded.

I can't think of anything. Going back in the next holidays!

Close to the beach, Pool open 24 hours

Food menu is limited

Beach and room

Everything else The position is nice, but too little is offered. Everything is still new, so the rooms are clean and tidy. There is no refrigerator in the room, not a single closet or hook to hang clothes. The shower and toilet are inside the bungalow, but outside the AC room, so the presence of mosquitoes can't be avoided. The staff is polite and tries to be helpful, but all improvements that need to be made are related to management. All this is not yet routine, so it gives the impression of amateurism. It is especially annoying that everything has to be paid in advance and impossible to charge the room to be paid before departure. Buffet dinner, paid in advance, is below average. There are no restaurants nearby, and the only store offers basic groceries. Under such conditions, A la Cart must always be available. Only local food was offered, and the menu was identical for two days. Beer is served only slightly chilled, so it becomes warm in a few seconds. During the BBQ dinner, some food is half-prepared because the capacity of the grill is for family use, not for hotel use. Live chickens have no place near the dining area. Playing YouTube movies is not appropriate for this type of facility. A big complaint is the transportation from the ferry terminal to the hotel. It takes about an hour on local roads, and you need to pay IDR 400,000-500,000. Drivers are nervous and unprofessional; they race and like to be the fastest drivers in traffic. Given that the roads are narrow and winding, the result was vomiting... The Internet is weak and slow. The pool is too small. The beach is clean, and the nature is nice, but there is still a lot to improve.

The most friendly and helpful staff ever

The room is very spacious and clean. The staff are really friendly and helpful. It is a beautiful resort. Thank you for really making an effort to please your guests.

The pillows are quite high and the bed is soft - which is comfy, unfortunately I need a firmer mattress for my back. I did wake up with back pain due to high pillows and soft bed. This is not a complaint - I am just mentioning that comfy does not always equate to healthy :-) It would be nice to have a little shop where a person can buy some snacks during the day.

Staff was the best. Great pool. Plently of things to do even though this place is literally far from everything. Such a relaxing experience - a true getaway. Would love to return someday.

Clean

Absolutely terrible food, and no restaurants for miles around