West Palm Hotel

I booked a room that stated 3-4 people are allowed in the room. I came with my husband and daughter and was denied my room until I paid an extra amount for another person. They claimed they only had rooms for 2 people, though I booked online before I arrived. Later, during my stay, I went to the pool and cut my foot on a broken piece of glass. When I looked in the pool, there was a shard of glass nearly the size of my hand. I showed the staff and they told me that a guest broke a glass in the pool the night before. They said they called someone to clean and wouldn’t have another cleaning person there until the Monday, and it was a Friday evening when I went to the pool. When I asked what would be done, they told me to “be careful” in the pool. Of course, I did not feel comfortable swimming in the pool with broken glass in there. This meant I was unable to enjoy the pool services for my entire trip, as I left on the Sunday.

Our stay here was very relaxing. Room was clean, no issues except that we could not get the tv to work. The breakfast was great, everyone enjoyed it. Pool was really good, especially in the evening time when the water was nice n warm. Property renovated a bit since our last stay but more work still needed, I guess they will in time🙏 Overall, I'd say we had a pleasant stay and would go back again.

Very quite, calm, nice swiming pool

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Great staff

Great friendly staff, pool was very nice, Delicious breakfast.

They hard horrible dirty old rooms. Locks and doors did not function properly. A lot of sketchy people around.

The breakfast was decent, the pool is beautiful however there was mold in our bathroom, really questionable characters outside the hotel as well as the actual hotel itself drains smell badly, grass is overgrown and there's caution tape preventing you from rolling the suitcases on normal ground and instead you have to drag your suitcase up the stairs.

Needs more security and updating. Thete is no beach front prpperty.

The staff was great, informed us of everything we need to know regarding our rooms. Ratescwere really affordable.