Chaquacabana Resort & Beach Club

I was dissappointed in the poor service/ lack of response on a massage i was trying to book durong my stay and was unsuccessful

Great customer service experience, great location for a getaway from the hustle and bustle. The property needs maintainance though and the rooms are not soundproof

needs upgrade

No hot water in the room then when we got another room there was no ac in that room.

The staff were helpful. There was a issue at check-in where instead of my room being ready at 3pm I wasn't able to check in until almost 6pm due to overbookings and poor organization. Breakfast was good and the food at the restaurant was delicious. With a little maintainance work I expect this resort to be one of the best in the country. Very relaxing and fun stay.

It’s was good wish they did more maintenance on the buildings on the outside but the inside was clean and nice

The room was really comfortable. A great relaxing sleep. Staff was friendly and helpful. The restaurant was amazing!

The place is nice but maintenance can be improved.

The property grounds around the pool and dining area was dirty. There is bird problems when eatting, uneasy that one may poop on you or your food. The pool was not clean.

Upon checking in one of the front desk clerks of East Indian descent were unprofessional and very hoggish. She was very unwelcoming due to the fact after I announced my reason for being there very politely,her demeanor and tone was still off and unbecoming of a person who “supposedly” is in the CSR field.The rooms especially the living room area with the throw pillows had a high sweaty, musky scent luckily when going to hotels I always walk with my febreeze air refresher and not even that took away the scent, this was very uncomfortable because sitting in the area was super uneasy so we had to resort to the bedroom area more. The bathroom should have a mat or even a towel for after persons comes out of the shower to absorb the water whilst drying off. The internet connection isn’t working far less the television in the living room. The breakfast was alright however recommendation for an in house dining area during the rainy season should be implemented because whilst sitting outside where they served breakfast, the chairs apparently absorbed the water and no amount of wiping it off helped to an extent which left persons clothes a bit damp after sitting having breakfast. Also, those black birds were like a bad rash that didn’t want to go away cause they kept popping up on the tree above you and flying down to pick at your food.