Le Marne Relais - Small Luxury Hotels of the World

Région magique, établissement très soigné, original et très qualitatif sur tous les plans, équipements ultra complets et exceptionnels pour un hôtel aussi petit, massages remarquables, que des prestations simples et exclusives, le top du Piémont entre truffes, noisettes et grands crus...

Un moyen extérieur de se rafraichir quant il fait très chaud (malgré le superbe bassin de 25m intérieur...).

הכל מהקבלה ועד מתקני המלון החדרים מעולים נקי הספא מפנק כולל הטיפולי מסאג

Colazione esemplare e posizione spettacolare

Ottima colazione. Bellissima location e ben inserita nel territorio

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We got upgraded to a full on suite, just above the reception building. We had originally booked a junior suite. The room was fairly large, with a beautiful balcony overlooking the marvellous landscapes of the Langhe. As for the rest, the location is very curated and well-kept. Staff is also somewhat helpful and understanding, for the most part.

When we asked to reserve a table for dinner, the reception staff told us there was no chance of securing one, not even for the following day. It is crazy that hotel guests are given absolutely no consideration or priority when it comes to restaurant bookings. We were told that booking was recommended, not essential. While one member of the reception staff kindly found us an alternative, another reminded us that external guests also wanted to dine at the restaurant. Frankly, that is not a problem that should concern hotel guests. We ended up at a lovely nearby restaurant, where we found the majority of the other Le Marne Relais guests (many of them foreign) in exactly the same situation. We also hoped to relax at the spa, but when we went downstairs there were no available loungers or spaces for us. Unsurprisingly, no one made any effort to accommodate us. We then asked to book a couples massage, giving reception complete flexibility with the time. They said they would contact the person in charge and get back to us. In the end, there was no availability. So we returned to our room, took a shower, and decided to enjoy an aperitif on the beautiful terrace overlooking the Langhe hills. On arrival, there was no waiter in sight. After waiting a few minutes, I contacted the restaurant maître d', who simply told me to wait because they were busy serving the restaurant. Again, that is not my problem as a paying hotel guest. Only after I expressed my dissatisfaction were we able to have a quick aperitif. Breakfast was also a source of frustration. Overall, I am highly dissatisfied with the experience. For a property of this standard and price, I expected a level of organization and guest care that was simply not delivered.

Super Lage Gutes Gym Leckerer Wein

- Schlechtes WiFi - Schlechter Wellnessbereich ohne Nacktzone - Morgenessen sehr spärlich. Tische wurden lange nicht abgeräumt, nachdem die Gäste bereits gegangen waren. - Schlechte Bedienung beim Morgen- und Abendessen.