Holiday Inn Express & Suites - Omaha - 120th and Maple by IHG

It was extremely clean and comfortable

The rooms were clean. The breakfast was good. The pool was closed, the ice machine was broken. The coffee maker in the room did not work. One of the coffee makers in the dining area was not working either. Seems they have a lot of maintenance to do. Especially with it being Labor Day weekend you would think at least the pool be open.

Good and good location

The ice machine they should have put a sign under the room # sign I asked them to do it and no one didn't it also no tv list in room Also sometimes the Wifi was not strong I used my cell phone to enable WiFi on my laptop goo

All was good except the swimming pool was closed for repairs, and the breakfast buffet had instant oatmeal in packets instead of real oatmeal in a pot.

The breakfast area seemed nice and the gentleman at the front desk, John was very pleasant.

When we arrived and after paying for our two night stay as we were there for medical reasons for our daughter; we saw that the pool was closed due to maintenance which was very unfortunate with two children. We went up to the room we were given and the door was cracked open a bit, my husband opened it and saw that there were wet towels and some kind of electric pump or fan running. It also smelled very musty and it was very hot. We went down to let the front desk guy know (he was very nice and apologetic) and he gave us cards for a new room. We went up to that room and it was “cleaned” however, there was some kind of blood or fecal matter smears on the bathroom wall. It still smelled pretty bad so we did choose to check out and have our money refunded in a couple of days. It was a very unfortunate circumstance as we then had to book another hotel for our two day stay. We have to make the trip to Omaha every couple of months for our daughters doctors appointments (we live out of state) which only began in May and thought with it being a holiday inn that it would be a better experience. Very disappointed, but we now know better and will choose wisely for next time.

Breakfast was decent no problems

Tough finding a ice machine Also check in seemed laborious having to repeat information again once I arrived that they already had.

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The hotel felt very safe and in general very clean. However, the pool was broken, and that was a main reason for us staying there with children. They shouldn’t advertise having one if it doesn’t work! Also, our fridge didn’t work in the room, so we brought back leftovers, put them away the first night and they spoiled. Bummer! Price was good, location was convenient.

Proximity to restaurants

Expensive, way overpriced.