Protea on Main Valley of 1000 hills

Great location - high on a hill, so you get a beautiful view of the Valley of a 1000 Hills. The property is built near a main road, so lots of traffic but this also makes it easy to get around. Also situated next door to a nature reserve. We had an issue with the preparedness and cleanliness of the apartment. The property owners/manager apologised for the state of the accommodation, upgraded and refunded us for the night we didn't spend there. Thankful for the manner in which they handled the situation.

The original apartment we booked was not ready for occupation when we arrived - there were animal droppings in the bathroom, bath and toilet not cleaned, bed unmade with dirty sheets, dirty dining table and kitchen and open areas in the unit that are unfinished (pipes not covered and broken windows- not ideal when travelling with a toddler). Truly not in a state for visitors. We immediately tried to get a hold of the property owners/manager but they couldn't be reached - mind you we were checking in late afternoon/evening and travelling with a toddler. Escalated the matter with Booking.com. Fortunately, they noted the condition of the apartment, apologised, upgraded to a better (but still not entirely clean) unit. They also refunded us because we ended up not staying the first night because we were so uncomfortable and disappointed.

It was very quite and really nice

The bathroom was dity it had shit all over probably from the animals around the properties

Overall the stay was good & peacefull. I would definitely go again

Just the wifi reception was quite poor & the small/ private braai area wasn't available as the door couldn't open , but it still worth it

The place is good and safe but need a little maintenance and add curtains/blinds

The Host doesn't care about the guests, i tried calling her several times on our arrival wanted to be assisted in accessing the keys in the box and couldn't answer her phone. We had to stay outside for almost 30 minutes. On Saturday we went out and came back in the evening only to find the place dark and thought it was load shedding up until we slept and woke up in the morning in the same situation. The host didn't bother to inform us if there's any problem with the power, we had to sleep in the dark and bath with cold water The place have a potential to be a great place but the host's attitude and service is very disappointing.

There was no property. I was scammed!!!

Nothing

Nothing

1. Bedding had stains on arrival they seems to have turned the blankets and sheets over onto the other side after the last guest 2. Was not clean at all - every surface had dirt and dust - in particular the bathroom was caked with mould on the windows and in the shower 3. The sleeper couch has crumbs and dirt in it 4. The shower spurted out water from every crevice of the pipe made showering impossible and messy 5. Upon walking into the room the stench from the bins was absolutely rancid and smelt like food had been rotting there for an extended amount of time 6. The lock box code given was incorrect 7. The other guest were making noise and behaving belligerently until early hours of the morning 8. Trash bin on kitchen was so tiny 9. The back door didn’t even open so we could not enjoy the alcove attached to the property 10. Was promised a third towel which never materialised 11. There was a frog which had made its way inside prior to arrival and we had to remove this . It is disgusting I would not recommend this facility there are tons of better options with similar pricing

Closer to where we were going

The wifi wasnt working