Ellipse Waterfall 3911

Everything

Closeness to the Mall

Definitely not coming back❌The staff called Hosts is extremely rude to customers especially when you didn’t understand something instead of explaining something in a calm manner they become so rude . I was threatened I’ll not get the keys if I don’t Pay the R1000 for security for breaking items Worst of it am I foreigner and obviously no account for South Africa had to make plan fast . Secondly the check in is not smooth so make sure you have data so you contact them if you need help at reception because it’s not as smooth and they may provide a wrong access code so you can imagine if you don’t have network obviously no access to the premises Thirdly I was given a wrong password to access apartment which delayed everything and frustrated me fortunately the guys next door contacted them so they come fetch me up Fourth the room is quite small but than it looks on the pictures

Good location and close to the Mall of Africa

Multiple charges over and above the accommodation price. Late check in fee, breakage deposit I wasn't able to get through to the lady to help me check in and waited over 3 hours for Host Agents to respond. Parking bay not marked properly, the guideline given and the actual was 2 different took me over 45min to find the designated parking pay.

It was very clean, nice location.

It was difficult for me to navigate my way to the restaurant and the pool. If the host can share how we can get there or would be easier.

Size of apartment including the balcony

Little coffee/sugar and no shower gel available