3 bedroom apartment, The Blyde, River Walk Estate, Crystal Lagoon, Pretoria East

We had to sleep in the car and couldn't get hold of the owner on her cellphone till the next morning. She then claimed her phone was hacked and had no means of communicating with us.We were finally assisted by the reception guy the next day at 08:00 in the morning.That means we paid for a day we couldn't spend in the apartment.

The properly was very clean

Infrastructure and facilities

The access process and the use of the facility. The unit ok but not maintained to represent and the service as I had to asked daily

It was not clean at all and the sheets were wet on our arrival day. The walls are not clean. It was dusty everywhere. The removed mats on the living room floor. They only had one glass .

We found the braai stand was dirty, not enough cultery ... no gas for braai stand no dishing soap no enough towels struggled with code to check in nd out the service was too bad very..we also struggled to enter even lagoon side ..we are not happy

The place was very nice, quite clean

There was no toilet rolls all the toilet and the gas was empty we did report but they did not respond, we didn't braai our meat🙁

The process of getting to the swimming pool was bad 👎