Colima by Wynwood House

La amabilidad del personal, la atención desde el inicio de la reserva y las instalaciones

Que no tengan estacionamiento

It was clean.

Do not stay at this property. It is not safe or secure. They have removed locks of ALL the balcony doors (because they were having issues with it locking guests out on the balcony). I cannot believe that management is so lazy that instead of replacing the locks on the doors they have chosen to just take them off completely. They removed the locks months ago and have absolutely zero intention on replacing them. I noticed this on the first night before heading to bed and immediately messaged saying our lock was broken. They kept informing me that it was “not an issue” and that they had “security” (I never saw any members of a security team, they do have security cameras though). I asked if we could be moved to a room that had all windows and doors locked and they informed me there was none and all the rooms were like this. I asked if tomorrow they could get maintenance to replace the locks, even if just temporary for my stay. They said this was “not possible”. I asked if I could be refunded for the remaining nights so I could go somewhere I felt more safe and they refused. We ended up leaving Mexico City a day early as we were getting no sleep. The sound proofing of the building is also very bad so every bump and knock made us scared. The balcony faces into a courtyard which is why the consider it “safe”. However it would be extremely easy to get there from the street over this concrete wall as there is some sort of box on the street side that would make climbing over extremely easy. They also said because we were on the 3rd floor we were “safe”. I feel bad for people lower than us as no one has a lockable door. Additionally, the wall would be extremely easy to climb, I think most people under 35 who are reasonably fit could climb it. Additionally, the other side of the sliding door was fixed 1-2cm open, I will attach a photo. In a city like Mexico City, and as two travelling women, we felt very unsafe in this apartment.

El espacio, la ubicación y el servicio todo increíble, el personal también muy amable por whatsapp resolviendo todas mis dudas! 100% me volvería a hospedar aquí!

The apartment was clean, comfortable and quiet.

We weren't informed that there's no one at the reception during the night We had a very early flight and did not know how to get out of the building. Which made us late to get to the airport.

good location

all was good with the exception of too many communications from the vendor. Too removed from a human experience. ongoing expectation for rating etc. is a nuisance.

Location is great, Very clean and comfortable

A/c was not working properly.